Trainer - Capability Development

Work location: Kingston, NY (NOT REMOTE)

Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media, Technology, and more.

We help customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, and Mexico.

Be the difference - become part of the Firstsource family today!

The primary purpose of the Team Coach is to improve quality and deliver training to our associates. This person is responsible for performing a variety of tasks including auditing, assisting with creating & reviewing quality reports, trending, and feedback results.

Key Accountabilities/Responsibilities:

• Provide timely quality follow through in the form of audits and development sessions.
• Work with leadership to develop and maintain information to identify trends and target improvements.
• Ensure new information communicated to the team is accurate & support the team to improve quality.
• Performs other work-related duties as assigned.

Qualifications Required:

• High School diploma, preferably some college.
• Understanding of how to use a computer and basic systems.
• Mailroom, quality, or training background.
• Proven track record of quality work in current role.
• Ability to recognize poor quality work or processes and collaborate with people to improve their work output.
• Ability to describe how to improve work to staff members and recognize good work.
• Organized and attentive to detail.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.