Account Manager - State Farm Agent Team Member

ROLE DESCRIPTION:
As a conversation specialist for Drew Santine State Farm Insurance, you are vital to our daily business operations and customers success. Your role with our agency will help us grow through meaningful client relations and conversations. Understanding our clients' needs and employing techniques and practices to meet those needs is at the very core of your responsibilities. Seeking deeper relationships and becoming their first and best resource for the products and services we provide will help define your personal success.

Grow your career as you better your community. As an attentive, sociable, and growth-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Understand the growth strategy of this office and help innovate and contribute to this strategy.
• Promote successful and long-lasting customer relationships

QUALIFICATIONS:

• Burning desire to take care of others and place their needs above those of the team
• Experiencing managing client relationships preferred
• Goal-oriented and able to implement team and personal metrics to meet goals
• Interest in conducting needs based conversations and providing specific product recommendations based on those conversations
• Excellent communication skills - written, verbal, and listening
• Able to anticipate customer needs and display empathy when needed.

BENEFITS:

• Paid time off (holidays and personal/sick days)
• Base salary plus commission/bonus
• 401(k) retirement plan
• Growth potential/opportunities for advancement within my agency
• Remote flexibility available on a case by case basis