General Manager / Spa Manager

We are looking for a superstar candidate who has management, customer service and sales experience in the retail, wellness, and/or beauty industry to join our award-winning, top-performing team. This person will be positive, well spoken, professional and have the ability to multi-task in a fast-paced environment. If you share our passion for delivering an exceptional experience for guests and team members alike, thrive in a performance-oriented, yet fun culture, and appreciate working with others who are confident and authentic, then this is the place for you!

About the role:

The Center Manager (CM) position is responsible for executing all of EWC’s policies and procedures while achieving center financial and performance goals. The CM will create a positive and motivating culture which allows their team of Guest Service and Wax Specialist associates to focus on delivering a superb guest experience while enjoying their own work experience. The CM will provide the necessary tools, information, and coaching for associates to be successful. This includes creating a safe and fun culture which promotes positive team member morale and engagement.

What Will You Do?

· Live the EWC brand values and strive to exceed the brand standards.

· Lead the charge on consistently providing an exceptional guest experience.

· Ensure the EWC culture is alive and thriving in your center.

· Assist in recruiting, interviewing, on-boarding and training new team members.

· Set goals for team members.

· Coach and motivate team members to attain or exceed their goals.

· Manage and reward performance as applicable including holding team members accountable for their performance.

· Ensure the center is maximizing ticket counts each month and all opportunities are being capitalized upon.

· Ensure the center has effective team member scheduling.

· Ensure the center is effectively conducting corporate promotions and value-added, savings programs are successfully implemented at the guest-level.

· Ensure guest issues are dealt with promptly and professionally.

· Ensure the center is following cleaning, sanitizing and precautionary standards set by the Brand.

· Manage inventory and control inventory costs in your center (i.e., retail, professional product, professional supplies, and office supplies).

· Manage center expenses to the budget.

· Ensure Strut meetings are held weekly and that corporate messages are delivered to all team members.

What We Offer

· Working with a team of professionals with a proven track record of success while also having FUN!

· Amazing company culture, rewards, recognition, and fun events.

· Promote being unapologetically confident and bringing your authentic self to work.

· For full-time employees: Employer pays half of health insurance premiums and all life and AD&D insurance premiums.

· Offer supplemental insurance like dental, vision, short-term disability, hospital et al.

· Paid time off.

· Base salary and bonuses paid for goal achievement.

· Free waxing and discounts on retail products.

· Great employee referral program.

About European Wax Center:

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on being the undisputed leader in out-of-home waxing with a network of more than 1,000 centers across the US.

For more information about EWC, visit: waxcenter.com/careers

What We're Looking For:

• A passion for people and sales!
• Prior experience leading a high performance sales team in a retail or spa environment
• Demonstrated success as an effective trainer and motivator to create a winning team
• Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented
• Exceptional customer service and social skills including ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations
• Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary
• Ability to work flexible schedule including days/evening/weekends
• Bachelors degree preferred