The job below is no longer available.
You might also like
in New England, ND
- $46,000 - $53,000
Verified per year 
$27est. per hour - $41
est. per hour - $18
est. per hour Helena Agri-Enterprises, LLC • 1h agoUrgently hiring 31.6 mi Use left and right arrow keys to navigate - $23
est. per hour Dunhams Sports • 9h agoUrgently hiring 31.6 mi Use left and right arrow keys to navigate
Client Relationship Manager
•14 days ago
| Estimated Pay | $17 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | New England, ND New England, North Dakota |
Compare Pay
Estimated Pay We estimate that this job pays $16.77 per hour based on our data.
$12.08
$16.77
$26.4
About this job
Job Description
Job Description
Description
Our People:
Key Responsibilities
Skills, Knowledge & Expertise
Additional information you will want to know:
This key position is one of the primary points of contact for our clients. The Client Relationship Manager focuses on assisting our clients to navigate their service needs, ensuring proper escalations as required, and managing their technology needs and service expectations.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, we offer a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
- Advocate for your client during day-to-day operations, taking ownership of major incidences to ensure proper coordination of all relevant resources. During these incidents, you will effectively communicate our remediation work and timelines to the client stakeholders
- Conduct monthly service delivery-management meetings with your clients. These ensure client satisfaction, by providing an open forum for your clients to discuss any issues or needs that have arisen. You will create clear and concise agendas and task lists to review on a regular basis, using this time to update them about ongoing or upcoming projects, new service offerings, and security concerns. You will also interpret trends with each client and work with the assigned Strategic Advisor to create change in negative trends
- Work closely with Strategic Advisors, whose duty is to provide future guidance for our client's technology needs. The information you provide them will help them integrate new technologies/services/project ideas and to provide future guidance on technology needs
Additional Responsibilities:
- Build relationships with clients and team members and serve as a trusted point of contact
- Provide timely and thorough responses and guidance to client requests
- Assist in the production of accurate and up to date documentation
- Maintain accurate and real time up to date time sheets
Skills, Knowledge & Expertise
- Relevant technical experience is an asset
- Experience meeting with customers in person is required
- High Level Customer Service Experience is an asset
- Account Management and/or Sales Experience is an asset
- Ability to analyze data to assist in decision-making and strategy is an asset
- Knowledge of ITIL standards is a benefit
- Strong organization, time management, presentation, and customer service skills
- Team players are a benefit, you will be required to liaison and collaborate with other departments to assist in resolving client issues.
Additional information you will want to know:
- Applicant selected will be subject to a criminal, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Your Privacy Choices