Outbound Warehouse Supervisor

Summary

Reporting to an Operation Supervisor for one of the world’s leading global providers of integrated logistics services offering air & ocean freight forwarding, customs brokerage, domestic transportation, contract logistics and distribution. The Outbound Supervisor role carries a varied set of responsibilities towards the inbound management of inventory within a 45,000+ square foot operation dedicated to a single client’s distribution and fulfillment needs. Administering & maintaining Quality Assurance processes, systems, and tasks in a dedicated role for a DC. Collaboration, implementation, and monitoring functions are key elements of the position.

Roles and Responsibilities

• Ensure compliance with relevant quality, regulatory, and compliance standards

• Manage and execute the training and development of account personnel

• Conduct audits of DC operational processes

• Review and advise with regards to operations and quality documentation for the inbound operations of the DC

• Supervising 4+ account dedicated staff members

• Working with operations management and account supervisors to ensure high quality performance, strict process & safety adherence, and continuous improvement

• Support the execution of performance assessments, risk assessments, & quality investigations

• Perform customer facing functions including teleconference meetings, presentations, and email correspondence

• Other related duties as assigned

Required Competencies

Communication Skills

• Proficient ability to read and comprehend standard documents, email correspondence, and memos

• Proficient ability to compose clear and precise email correspondence

• Proficient ability to effectively present information in one-on-one and small group situations to customers, clients, reporting staff, and other associates within the organization

Organization Skills

• Ability to appropriately organize, prioritize, track, and record workload and deliverables across all levels of responsibility within the account/operation

• Ability to appropriately organize, prioritize, track, and record communication and deliverables within operational systems

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to compute rate, ratios, and percent and to draw and interpret graphs

Reasoning and Sensibility

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability build relationships and successfully collaborate

Education

• High School Diploma or General Education Degree (GED) required

• Associate’s/Bachelor’s Degree preferred

Background/Experience Required

• 5 years of warehouse and/or distribution leadership (or equivalent combination of education and experience)

• Lower level management/supervisory role over staff/personnel within a distribution, warehouse, and/or 3PL facility

• Adequate knowledge, experience, and/or understanding of the supply chain industry

• Performance standards and KPI metric development

• Safety Compliance (OSHA etc.)

• IMS/WMS Systems

• Adequate understanding of value-added services

Background/Experience Preferred (but not required)

• Experience and knowledge of 5S, Lean, or similarly principled methodologies

• Kamishibai Management (Lean)

• Hazardous Materials Storage

• Reverse Logistics Management, Handling & Processing

Training and Certifications Required

• Competent levels of proficiency in administrative and reporting tools/applications (Excel, Word, PowerPoint, Outlook etc.)

Training and Certifications Preferred (but not required)

• Forklift certification and/or license a plus

• 5S, Lean, or similar training/certifications

• Hazardous Materials Storage and Shipping

Required Competencies

Communication Skills

• Proficient ability to read and comprehend standard documents, email correspondence, and memos

• Proficient ability to compose clear and precise email correspondence

• Proficient ability to effectively present information in one-on-one and small group situations to customers, clients, reporting staff, and other associates within the organization

Organization Skills

• Ability to appropriately organize, prioritize, track, and record workload and deliverables across all levels of responsibility within the account/operation

• Ability to appropriately organize, prioritize, track, and record communication and deliverables within operational systems

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to compute rate, ratios, and percent and to draw and interpret graphs

Reasoning and Sensibility

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Ability build relationships and successfully collaborate