General Manager

The role: As a General Manager (GM) at SSC, you are an experienced hospitality or tourism professional. You will take full reporting responsibility for your campground. You are a strong leader who can take the vision and make it a reality via measurable and actionable steps, with the ability to coach and motivate a diverse team to success. GM’s take ownership of the operation regardless of whether they have direct control over a variable. They ensure a high level of guest satisfaction while managing sales, costs, and ultimately NOI. The GM reports to the Regional Manager of their region.

You will ensure that all our guests are properly cared for, often before they even arrive! You will be constantly surveying the grounds, looking for areas of focus for repairs or improvements. The GM life comes with the expectation of being on the campground full time throughout the primary camping season. Your hours will be longer and more rigid during the season, and more relaxed during the shoulder/off season, and then you will work with Headquarters on managing any on-site projects, managing phones/emails/sales, and planning the activity schedule for the coming season, among other duties. The GM must be able to live on-site.

Spacious Skies benefits from operating as a collective. While your position is to directly manage one location, it is expected (and looked forward to!) that you will participate in efforts and activity to help grow the brand and operations so we can all continue our leading position competing with industry giants! In some cases, this may include the opportunity for travel to work at a sister campground.

Responsibilities:

• Owning all aspects of your operation, from managing staff, property, buildings, and amenities, to sales, expenses, and all applicable budgets
• Promoting and embodying the Spacious Skies brand, Cosmic Camper loyalty program, sister campgrounds, and our unique position in the space, acting as the face of your location
• Working with HR to lead recruiting, interviewing, performance management, reviews, coaching, training, and succession management
• Working with Camper Care and Marketing teams to align goals and strategy regarding sales, advertising, marketing, tradeshows, and promotional materials
• Create and implement employee incentives to drive goals and objectives
• Working with the Finance team to ensure pricing maximizes profitability and helping develop and manage the expense budget

• Managing deposits and all cash management responsibilities of the campground
• Leading and directing capital expenditures and projects, where applicable
• Performing and/or managing employees and full operations of customer service/sales/front desk/camp store, grounds, maintenance, security, housekeeping, and events/activities functions
• Maintaining a high-performing retail experience including inventory management and procurement
• Ensure compliance with safety regulations and environmental standards throughout the campground.
• Maintain accurate records related to safety inspections and incidents.
• Creating, delivering and managing to work schedules and task sheets
• Monitoring campgrounds for hazards and unwanted guests, including nuisance animals
• Initiating local advertising campaigns in collaboration with the Director of Communications
• Carrying and/or managing the emergency/after hours phone
• Other regular campground duties as needed
• May manage between 1-30 team members, depending on campground location and time of year
• Where applicable – Overseeing or performing the honeywagon operation for weekly pump outs of unsewered sites, in cooperation with maintenance

Qualifications:

• Independent and interdependent self-starter with confidence drawn from experience
• A team builder with inspirational qualities
• Expectation to work long hours, including evenings and weekends, all for the love of the camping guest and the campground
• Ability to thrive in a fast-paced, multi-stimuli, guest-focused environment
• Excitement to work in a collaborative and ever-evolving environment
• Ability to manage multiple projects, assignments and obligations
• Motivated by friendly and/or healthy competition
• Valid driver’s license
• Ability to lift 50 pounds Ability (or the willingness to learn how) to operate lawn mowing machinery, a tractor, and other machinery
• Expectation to travel for trade shows, training, team building, retreats, etc. 15-30% of the year
• Reliable transportation
• Understanding of safety processes and procedures
• Bilingual in either Spanish or French a major plus

Education/Experience:

• 3-5 years of Hospitality, Tourism, Property Management, or Human Resources Leadership
• Bachelor’s degree from accredited college/university in the above disciplines or related
• Retail experience and knowledge of inventory processes
• Proficiency in computers, sales tracking software or CRM tools, social media tools, booking and POS software, email, and Microsoft Office 365
• Certified Pool Operator certification (where applicable) or willingness to complete upon hiring

Accommodations/Working Conditions:

The General Manager works in every area of the campground. This could mean working outside in hot, cold, wet, windy, humid conditions and includes a lot of walking/driving from one end of the campground to another. It may also include working inside for extended periods of time. The General Manager will be dealing with multiple concerns at any given time and must maintain professionalism.

Physical Requirements:

This position requires the employee to sit, stand and walk for extended periods of time on a regular basis. The employee must be able to perform a variety of tasks, some repetitive, and will be required to walk, sit, stand, lift, bend, etc., in the fulfillment of their job responsibilities. The General Manager is onsite at the campground and needs to be available to handle/address concerns at any time of the day, including nights and weekends.