Automotive: Sales Manager

SALES MANAGER JOB DESCRIPTION

PRIMARY RESPONSIBILITIES
1. DESK DEALS
a. MOST IMPORTANT, YOU ARE HERE TO HELP SALES STAFF PUT DEALS TOGETHER
b. TURNOVERS, WHETHER IN THE SHOWROOM OR OVER THE PHONE, ENSURE A
MANAGER TURNOVER TO HELP

2. ENSURE FOLLOW-UP WITH ALL PROSPECTS WHO VISIT DEALERSHIP (MANAGE DESK LOG, HOTS,
APPOINTMENTS)
3. MAINTAIN VEHICLES ON LOT- ORGANIZATION, SNOW REMOVAL, ETC.
4. BE HELPFUL- JUST BECAUSE YOU MANAGE A SPECIFIC DEPARTMENT DOESN’T MEAN YOU CAN’T
HELP OUT WITH OTHERS. PAY IS DETERMINED BY WHAT ALL DEPARTMENTS ACCOMPLISH
TOGETHER
SECONDARY RESPONSIBILITIES
1. MANAGE INDIVIDUAL SALES TEAM
a. CONDUCT A WEEKLY 1-ON-1
b. CONDUCT WEEKLY TEAM MEETINGS
c. ENSURE PROPER TRAINING CERTIFICATION IS COMPLETE & CSI STANDARDS ARE MET
d. MONTHLY TRACKING & PERFORMANCE EVALUATION
2. MANAGE CSI
a. ENSURE SALES CSI STANDARDS ARE MET
b. FOLLOW-UP WITH NEW VEHICLE CUSTOMERS AFTER SALES BY PHONE
c. TRAIN STAFF VIA 1-ON-1 AND FRIDAY MEETINGS REGARDING CSI AS NECESSARY

SCHEDULE/HOURS
REGULAR SALES MANAGER’S HOURS 8-5:30, 2-3 EVENINGS PER WEEK AS DETERMINED BY GSM, 1 DAY
OFF PER WEEK, AT LEAST 1 SATURDAY OFF PER MONTH
EXAMPLE DAILY CHECKLIST OF DUTIES:
1. MORNING SALES MANAGER DOC MEETING AT 8AM
2. REVIEW HOTS, APPOINTMENTS, PENDERS WITH RESPECTIVE SALES STAFF
3. REVIEW LEASE ACTIVITY- UPCOMING LEASE TERMINATIONS, APPOINTMENTS FOR LEASE TURN-
INS/RE-LEASES, ETC
4. LOOK AT CSI SURVEYS DAILY AND FIND CSI IMPROVEMENT OPPORTUNITIES
5. CONDUCT 1-ON1’S WITH TEAM MEMBERS