NOC Technician - Full-time / Part-time

Job Title: NOC Technician

Location: Castle Rock, CO

Pay Range: $20 to $30 an hour

What’s the Job?

1. Strong ability to multi-task and prioritize network monitoring, outage handling, phone calls, ticket updates, and emails.

2. Takes ownership of issues to resolution. Takes ownership of training needs and actively seeks training opportunities.

3. Established LAN troubleshooting skills and familiarity with maintaining and troubleshooting home/customer networks.

4. Troubleshooting issues from physical connectivity to connectivity across the internet over multiple technologies.

5. Ability to interpret technical specifications to troubleshoot the network.

6. Strong analytical skills and ability to prioritize efficiently in a fast-paced environment.

7. Proficient writing and communication skills appropriate for customer facing notifications to technical assessments for engineering.

8. Ability to work independently with vendors to resolve issues.

9. Ability to work off hours and perform on-call duties, overnights, and weekends a possibility.

Required Qualifications:

• Strong attention to detail, accuracy, and overall quality.

• Strong interpersonal skills; team player.

• Excellent troubleshooting and problem-solving skills.

• Ability to think constructively in crisis situations.

• Excellent customer service and communication skills (both written and verbal).

• Proficiency with using Google Chrome, Firefox, or MS Edge and can type at least 40 WPM.

Desired Qualifications:

• 1-2 years of related NOC experience.

• Experience in a wireless network.

• Network +, JNCIA, CCNA.

• Test and Turn Up Experience.

• Metasolv/Inventory Management software experience.

• ServiceNow/Remedy ticketing experience.

Must Haves:

• Strong attention to detail, accuracy, and overall quality.

• Strong interpersonal skills; team player.

• Excellent troubleshooting and problem-solving skills.

• Ability to think constructively in crisis situations.

• Excellent customer service and communication skills (both written and verbal).

• Proficiency with using Google Chrome, Firefox, or MS Edge.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.