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Client Care Manager
•30 days ago
| Estimated Pay | $37 per hour |
|---|---|
| Hours | Full-time |
| Location | Saint Louis, Missouri |
Compare Pay
Estimated Pay We estimate that this job pays $37.21 per hour based on our data.
$28.04
$37.21
$47.59
About this job
We are expanding our services in the St. Louis area and are looking for a smart, self-motivated, charismatic, full-time Client Care Manager to join our growing team. We are building a best-in-class organization and are looking for mission-driven, growth-minded people with a heart for serving the community. The right candidate for this role will hold an undergraduate and/or advanced degree or certification in Geriatric Care Management, gerontology, social work, nursing, or other related field.
Location: St. Louis, MO
Type: Full-time (Monday - Friday)
About Us: Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Chicago, Kansas City, and Southern Illinois markets. At PHC, we believe our Caregivers are the heart of our business. We pride ourselves on our high-touch, customized care model and our focus on making an ideal match between each client and their team of Caregivers. When you join PHC, you join a team of professionals that are skilled, knowledgeable, and passionate about serving others and providing the best care.
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Job Summary:
The purpose of this role is to oversee all aspects of ongoing client care, including: conducting initial client assessments; overseeing completeness and accuracy of Care Plans, Client Service Agreements, and pricing for new and existing clients; verifying that the Caregivers assigned to each client are an ideal fit based on skills and additional match factors; managing ongoing care management, client relationships, and client satisfaction; conducting supervisory visits and Care Plan updates at least every 90 days; coordinating with partner organizations to provide holistic care and wellness support for each client; and supporting in the development of improved caregiver training to ensure delivery of best-in-class care.
The ideal candidate for this role has experience in social work, geriatric care management, or a related field. You must be an excellent communicator, adept at navigating complex client care situations to make sound recommendations, must be organized and efficient, must be customer service focused and able to foster relationships with clients, fellow PHC employees, and community partners, must be technically competent and willing to learn our web-based scheduling system (Wellsky/ClearCare), and must thrive on helping families navigate challenging situations.
The goal is to ensure that our clients care needs are always met with a comprehensive and individualized Care Plan, a team of the most qualified and best-fit caregivers, and that our clients and team members are treated professionally at all times.
Applicants should ideally have past experience in, or familiarity with non-medical home care.
Responsibilities:
Location: St. Louis, MO
Type: Full-time (Monday - Friday)
About Us: Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Chicago, Kansas City, and Southern Illinois markets. At PHC, we believe our Caregivers are the heart of our business. We pride ourselves on our high-touch, customized care model and our focus on making an ideal match between each client and their team of Caregivers. When you join PHC, you join a team of professionals that are skilled, knowledgeable, and passionate about serving others and providing the best care.
******************
Job Summary:
The purpose of this role is to oversee all aspects of ongoing client care, including: conducting initial client assessments; overseeing completeness and accuracy of Care Plans, Client Service Agreements, and pricing for new and existing clients; verifying that the Caregivers assigned to each client are an ideal fit based on skills and additional match factors; managing ongoing care management, client relationships, and client satisfaction; conducting supervisory visits and Care Plan updates at least every 90 days; coordinating with partner organizations to provide holistic care and wellness support for each client; and supporting in the development of improved caregiver training to ensure delivery of best-in-class care.
The ideal candidate for this role has experience in social work, geriatric care management, or a related field. You must be an excellent communicator, adept at navigating complex client care situations to make sound recommendations, must be organized and efficient, must be customer service focused and able to foster relationships with clients, fellow PHC employees, and community partners, must be technically competent and willing to learn our web-based scheduling system (Wellsky/ClearCare), and must thrive on helping families navigate challenging situations.
The goal is to ensure that our clients care needs are always met with a comprehensive and individualized Care Plan, a team of the most qualified and best-fit caregivers, and that our clients and team members are treated professionally at all times.
Applicants should ideally have past experience in, or familiarity with non-medical home care.
Responsibilities:
- Managing client care for all current clients, conducting initial in-home assessments for all new clients to develop Care Plans, conducting reassessment visits for each client at least once every 90-days to ensure Care Plan, pricing, and Client Service Agreements are up-to-date and aligned with evolving client care needs.
- Conducting introductions (meet-and-greets) of new caregivers to clients and families to ensure a smooth start of care and a strong caregiver-client match.
- Managing Quality Assurance program, including using Net Promoter Score to monitor client and family member (Account Owner) satisfaction.
- Ensuring that caregivers assigned to each client are an ideal fit based on skills and additional match factors, working closely with our Employee Care Manager to make recommendations and adjustments as needed.
- Supporting community marketing efforts to establish trusted referral relationships with local organizations.
- Supporting the development/certification of caregiver training and advancement programs to ensure best practices are implemented and proper care techniques are being applied.
- Reporting weekly on performance, KPIs, and progress towards goals.
- Serving as backup On-Call Scheduling Coordinator in scheduled rotation with office team, supporting primary On-Call Coordinators with all off-hours phone calls and restaffing of shift call-offs.
- Academic background and experience as Geriatric Care Manager, gerontologist, social worker, RN, or other related field required
- Outstanding skills in customer service, leadership, decision-making, verbal and written communications, and organization
- Alignment with PHC Core Values and Mission
- Impeccable character, strong interpersonal skills, high emotional intelligence, and resilient under stress
- Strong sales skills, goal-oriented, and receptive to feedback and coaching
- Skilled at using WellSky software program to manage client care and schedules
- Strong technical skills, attention to detail, and ability to quickly learn new technologies and procedures
- Ability to be clear, fair, professional, and consistent in all communications
- Work well and make sound decisions in time-sensitive situations
- Reliable with respect to confidentiality
- Experience in private duty home care or related field a plus
- Age 21 or older
- Ability to pass a comprehensive background and reference check
- Must have reliable vehicle, insurance, and be willing to drive to clients across Greater St. Louis area
- Supportive, Tight-Knit, Professional Culture
- Health, Dental, and Vision Insurance, and Aflac supplemental life and disability insurance
- 401(k) retirement plan with generous company match after one year of employment, with immediate vesting
- Employee discount program
- Employee recognition (bonus) program
- Employee assistance program
- Unlimited Paid Time Off (PTO) policy
- Competitive base salary and bonus structure based on skills and experience
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