Subject Matter Expert (Clinical Admin Coordinator) - San Juan, PR - Full-time / Part-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities: 

• Aid individuals with questions that arise regarding policies, procedures, and processes
• Answer questions and/or direct individuals to the proper policy and procedure for review
• Provide Quality Assurance review for identified functions as designated for the timeframe of the assignment, to provide timely and appropriate feedback based on the work completed
• Provide and/or create any additional job aids as determined based on questions and comments received from site. Provide additional training on policies and procedures and provide real-life examples relating to areas in question
• Ensure critical messages and concepts are adequately conveyed and outstanding issues are documented and assigned the appropriate person for resolution
• Ensure timely communication of any issues and/or information needed for processes
• Maintain acceptable and appropriate quality levels and production turnaround times
• Adhere to all documentation standards within the department
• Manage Team Questions and Escalations

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION*** 
 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High School diploma or higher completed
• 1+ years of experience in the healthcare industry
• 1+ years of experience in a production environment
• 1+ years of experience analyzing and solving customer problems in an office or customer service environment
• 6+ months of experience as a SME, OJT Support, Team Lead, Trainer, or Supervisor
• Microsoft Excel proficiency (filter, sort, create and edit spreadsheets) 
• Proficient in verbal and written English skills
• Ability to work 40 hours / week during standard business operating hours Monday - Sunday from 8am - 7pm Central (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)

Preferred Qualifications: 

• Training experience
• Proven solid analytical skills and problem solving
• Demonstrated ability to utilize complex database systems and production platforms simultaneously 
• Demonstrated ability to work independently and as a team player

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
  
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.