Residential Garage Door Service Technician

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Award by Deloitte and WSJ for three years running, as well as having been named to the list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grow into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

The Residential Garage Door Service Technician will be responsible for inspecting, servicing, troubleshooting, installing, and repairing all makes and models of residential sectional garage doors, sheet doors, and rolling steel doors. Also, you must have experience working on torsion springs, cables, tracks, belt/chain/screw garage door-openers and other mechanisms associated with a garage door.

Key Job Responsibilities

• Troubleshoot equipment, mechanisms, mechanical systems and electrical circuits.
• Perform service, preventative maintenance, repair and installation on: Residential Sectional Garage Doors; Torsion Springs; Brackets; Drums; Cables; Hinges; Tracks; Motorized Door Openers; Remote & Electrical Button Openers; Photo Eyes; and any other mechanisms associated with garage doors.
• Provide information and recommend services to the Sales team.
• Manage work orders (paper and digital) for each job in a timely manner.
• Perform hazard assessments and maintain a high standard of safe work practices and quality control.
• Follow company and OSHA safety rules and guidelines. Avoid injuries and damage to property, loss of unused materials and clean-up of work area debris.
• Completes all necessary company training in a timely manner.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.

• Experience with repair, service and maintenance of: Residential garage doors. 2 years minimum experience is a must.
• Skillful at doing basic and simple electrical work.
• Ability to thrive in a fast paced, technology driven, service environment.
• Follows all safety procedures in performing work, as well as company policies.
• Able to work without supervision. Occasionally, will work in a team environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Complete service reports, time-cards and parts ordering.
• Strong communication, problem solving, and analytical skills.
• Strong work history and positive references from former employers.
• Must have schedule flexibility, as services may be performed during evenings, weekends or holidays.
• Ability to work overtime.
• High School Diploma or GED is required.
• Must have a valid state issued Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier.
• Must be able to pass a standard Department of Transportation (DOT) physical.
• The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move tools and equipment up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including residences, commercial or industrial settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.