Banquet House Attendant

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join us on our journey to open a luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

PURPOSE OF POSITION

Reporting to the Banquet Manager, a banquet houseman responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. You must routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma preferred.
• Experience: 1 year as a banquet house person or housekeeping house person preferred.
• Ability to lift, carry and transport relatively heavy equipment.
• Has a friendly, positive attitude.
• Good communicational skills.
• Leadership ability.
• Pro-active.
• Excellent organizational skills.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Strong communication skills in English.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Results oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal skills with strong written and verbal communication abilities.
• Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Has ability to set a room to the specifications of each “Event Order.”
• Desire and ability to assist Managers and staff in accomplishing guest satisfaction.
• Able to keep Banquet areas clean and organized at all times.
• Able to change or adjust room set-ups to better service guests or wait staff.
• Able to work quickly yet safely when a room set-up must be changed in a minimum of time.
• Can give timely and clear directions to Banquet Attendants.
• Ability to make adjustments and changes in room set-ups on short notice.
• Able to foresee problematic or technical conflicts in room set-up instructions and make appropriate adjustments.
• Must possess basic computer skills
• Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.
• Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.)
• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

CERTIFICATES, LICENSES, REGISTRATIONS

• Washington State food handlers permit.
• MAST 12 beverage service permit.

ESSENTIAL FUNCTIONS

• 70% pre event set up(furniture transportation and storage)
• 15% Event day prep- (china polishing- equipment set up)
• 10% Food runner between kitchens
• 5% server assistant – covering call offs etc.
• Checks in and out with Banquet Manager or Captain and takes direction.
• Reviews BEOs and sets all rooms for upcoming functions as assigned.
• Maintains the cleanliness of all banquet rooms and banquet back spaces.
• Details banquet set ups ensuring all tables, pads, pens and water set ups are complete and immaculate.
• Organizes storage of all meeting room related items, including tables, pads, pens, water, table cloths, etc.
• Respond to client requests and needs as requested.
• Responsible for meeting refreshes throughout the day and assisting in room turns in between functions.
• Assist the banquet manager and service team as needed to ensure excellent customer service.
• Follow the company's brand standards and code of business conduct.
• Keep informed of the company's values and ideal conduct. Act accordingly.
• Pursue the operational goal by carrying out all assignments tasked by a senior employee.
• Attend necessary training sessions as required by a training manager in accordance with any training plans.
• Maintain positive and productive working relationships with other employees and departments
• Adhere to hotel grooming standards at all times
• Use professional and polished language in all written and oral communication
• Lead with passion and enthusiasm with a commitment to excellence and a creative approach
• Dedicated to creating personalized experiences and lasting memories for our guests
• Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
• Follow department policies, procedures and service standards
• Follow all safety policies
• Oversee for cleanliness, organization and housekeeping/maintenance standards
• Stand for an extended period of time or for an entire work shift.
• Maintain proper posture while at the desk and work area.
• Enter and locate work-related information using computers and/or point of sale systems
• Other duties as assigned

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.
• Represent Lotte Hotel’s service standards to all customers and provide them with distinguished services.
• Respond to customer requests promptly and with accuracy
• Predict customer needs and strive to resolve complaints
• Maintain a high level of knowledge concerning hotel services in communicating with customers

POLICIES AND PROCEDURES

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

PHYSICAL REQUIREMENTS

Frequency Key:

Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing stairs Occasional

Crouching/Bending/Stooping Constant

Reaching Constant

Grasping Constant

Pushing/Pulling Constant

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Occasional

Lifting/Carrying (# lbs.) Frequent - up to 50 lbs.

Travel Rare

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

BENEFITS AT LOTTE:

• Competitive wages
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• A rich culture of Team Member Recognition
• A Learning and Development program for our top performers