Desktop Support Technician

POSITION SUMMARY

As a Desktop Technician, you will provide excellent and friendly end-user IT support for local and remote users across our client base. You will demonstrate outstanding customer service skills and a strong knowledge of Windows Operating Systems, Microsoft Active Directory structure, and basic networking systems and protocols. You will be joining an excellent IT team that prides itself on a high degree of quality and accuracy. In this role, you will be responsible for:

• Monitoring and handling support ticket queue
• Perform Remote or Onsite troubleshooting of PCs and equipment
• Setting up and deploying desktops and laptops
• PC backup, migration and recovery
• Going onsite to perform scheduled hardware repairs
• Installing and configuring printer/network devices
• Performing daily back-ups and spot-checks
• Office 365 user set-up and troubleshooting 
• Documenting IT processes
• Creating physical and logical infrastructure diagrams
• Keeping inventory of IT equipment
• Taking a proactive approach by identifying possible areas of improvement before issues arrive
• Communicating promptly and professionally with clients and team members
• Learning and researching new technologies, solutions, or procedures
• Demonstrating good core values of leadership, accountability, transparency, and integrity
• Meeting regularly with IT Manager to provide status updates

INTERPERSONAL SKILLS

• Self-motivated and independent
• Seeks new knowledge and strives to innovate where possible
• Outstanding communication skills, both verbally and written
• Has the ability to listen and empathize with client requests or challenges
• Has a strong sense of urgency in order to follow through with projects and client requests
• Is a quick thinker and can make correct recommendations while under pressure
• Is respectful, considerate, and kind to team members and clients
• Has a strong work ethic
• Can prioritize tasks efficiently

QUALIFICATIONS AND REQUIREMENTS  

• Cloud Technology (Office365, Azure, Google Apps)
• Microsoft Office Productivity Suite (Outlook, Word, Excel, PowerPoint, Visio)
• Computer peripherals such as printers, scanners, wired and wireless devices
• Certificate in A+ or Network+
• Knowledge of networking concepts (TCP/IP subnets, DNS, SMTP, Routing)
• Windows Server Active Directory and Group Policy
• Desktop/Laptop imaging solutions
• Virtualization Technologies (VMware ESXi, Hyper-V, etc)
• Wireless Access Points
• Smartphones (iPhone, or Android)
• Safely lift and move up to 50 lbs.

WORK SCHEDULE

• Full-time (80hrs)
• Travel < 50% throughout San Diego County

BENEFITS

• Two (2) weeks paid vacation
• 24 hours of sick time annually
• Medical & Dental
• Flexible / Remote schedule
• Paid Holidays
• Mileage Reimbursement
• Company Phone Stipend
• Technical Certification Reimbursement (Upon Passing)
• Employee Referral Program