Customer Service Representative

HomeTown Agency is growing, and ready to add a new Customer Service Representative to our team.

We pride ourselves on our excellent culture, and we are seeking someone who wants to be a part of that strong team. We are not looking for just any Customer Service Representative, we are looking for the one that is detail oriented and driven to provide exceptional customer service. As our new Customer Service Representative, you'll be joining us to provide our clients with the best policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their confidence and business for years to come. Current licensed agents will have salary based on experience and could exceed the salary range shown.

If you are a team player who is ready to join an outstanding team, apply today!

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off

Life Insurance

Hands on Training

Multiple monetary incentives available

Salary based on experience

• Developing insurance quotes, shopping renewals, and issuing insurance documentation as required.
• Fostering strong relationships with clients to maintain client retention.
• Responding to inquiries, problem solving, and following up to ensure client satisfaction.
• Treating each client interaction as an opportunity for education and account rounding.
• Assisting clients with policy changes, payments, and updating account information.

• Property & Casualty license preferred but willing to assist with training andobtaining your license.
• Detail oriented with the ability to prioritize and multitask.
• A team player who is self motivated.
• Excellent written and verbal communication skills.