Shift Leader

A Shift Leader is responsible for providing customers with a positive shopping experience by ensuring that the store is clean, well-stocked, and organized as well as supervising and training crew members.

Reports to: General Manager (GM), C Store Manager (FSM), and Food and Beverage Manager (FBM)

Job Overview: Shift Leader is responsible for ensuring that the store is run efficiently, and customers are satisfied. This includes managing the store in the absence of the GM, FSM and/or FBM. Further, supervising/training crew members, ensuring that inventory is stocked, and providing excellent customer service.

· Assisting the management in ensuring that store operates smoothly and meets its sales targets.

· Training, supervising, and evaluating crew members to ensure they are efficient and customer focused.

· Enforcing store policies and procedures and addressing any violations.

· Planning, preparing, and coordinating daily assignments and activities of crew members to meet the needs of the business. Delegating tasks and following up as necessary

· Greeting customers as they enter the store and providing friendly, and efficient service.

· Operating the cash register and handling customer transactions accurately and efficiently.

· Ensuring that all products are stocked, labeled, and displayed properly.

· Restocking shelves and ensuring that products are organized and well-displayed.

· Checking expiration dates on products and removing any expired items from shelves well in time.

· Checking inventory levels of store, hot grab, cold grab, and bakery, and notifying management or appropriate persons to order and/or refill stations.

· Maintaining a clean and tidy store environment by regularly cleaning floors, shelves, and other surfaces.

· Checking in vendors and deliveries with the store hand held.

· Responding to customer inquiries and complaints and working to resolve any issues in a timely and professional manner.

· Maintaining, cleaning, and Stocking the Fountain and Coffee areas.

· Managing lottery, lotto, and cash registers, including performing cash management tasks such as opening and closing the till, counting money, and making deposits.

· Performing other duties as assigned by management, such as opening or closing the store, reconciling cash drawers, and monitoring security systems.

· Passing all certifications and providing updated TABC or Food Handlers Certificate as required.

· Informing Line Manager about any unusual happening at the store or act according to SAFETY guidelines.

· Updating Line Manager regularly about the store affairs and apprising them of any issues in advance which may hamper smooth functioning of the store.

• High School Diploma or equivalent.

• Previous experience in retail, customer service, or related fields.

• Strong organizational and time-management skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Availability to work flexible hours, including weekends and holidays.

• Basic computer skills.

• Ability to lift and move items weighing up to 50 pounds.