Customer Service Driver

** Customer Service Driver**

** 9.90 per hour + Bonus + Benefits**

* Location: Gloucestershire-Stroud, UK |

* Contract type: Permanent (Full-Time) |

* Closing date: 15th February 2022

**Overview**

**The Role and Team**

**This position is working 17.5 hours per week, any 5 in 7 days including bank holidays**

Our drivers are the face of our business and their interaction with our customers is crucial to our success. As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Our service runs 7 days a week, 365 days per year delivering hot meals over lunchtime to some of the most vulnerable in society, cooked en-route in our innovative Chefmobil vehicles.

We truly care about all our customers so there will be a requirement for our driver to carry out a basic safety and well-being check along with plating up and serving our food to customers when required.

There will also be a requirement to provide holiday cover for other members of the team.

apetito are keen to promote excellent team work by employing people who have a positive (can do) attitude, who are prepared to learn a number of rounds so that they are able to work across various areas.

**Who We Are**

Were the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

Were also the parent company of Wiltshire Farm Foods, the UKs premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

Were proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more!

**Responsibilities**

* Make deliveries in a timely manner

* Delivering exceptional customer service at all times

* Report any noticeable changes in the wellbeing of the customer

* Report any no replies

* Contact the office with any discrepancies or delays

* Undertake pre-shift inspection of your van

* Ensuring your vehicle is in a safe and roadworthy condition

* Drive safely, responsibly and within the law

* Clean and refuel your van as and when needed

* Ensure customer confidentiality

* Growing the rounds by finding new customers

* Participate in team meetings and training

* Assist the team if another member of the team is absent or on holiday

* Collect payments

**About you**

**Essential:**

* Experience within a customer service-based role

* Full UK Manual Driving Licence

* Basic computer literacy and phone apps

* Evidence of work stability

* Basic secondary education

**Desirable:**

* Experience of multi-drop delivery role

* Experience within a care-based role

* Health & Safety awareness

**Personal Qualities**

* Friendly, approachable and reliable

* Passionate about delivering excellent customer service

* Good attendance and timekeeping

* Calm under pressure

* Flexible

**You must have held manual driving licence for at least 3 years**

**All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks.**

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Enhanced DBS Disclosure.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered protected. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

**Your Privacy**

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