Control Manager

The role

SoFi's Business Controls team resides within the 1st Line of Defense (1LOD). This leader will facilitate and drive consistent implementation/execution of core 2nd Line of Defense (2LOD) Risk Management programs such as RCSA, Issue Management and Member Remediation, Supplier Risk Management (SRM), and Control Testing. Business Controls is an advisor to the business units, an accelerator of satisfactory risk management, and an execution function for 1LOD independent control testing.

This position plays a crucial role in supporting 1LOD Operations and Risk Management organization. It involves collaborating with risk owners to identify and develop effective controls, assisting issue owners in enhancing controls, supporting Supplier Relationship Owners (SROs) in meeting SRM program requirements, and contributing to control testing engagement for control owners. This position requires an independent worker who can provide support to maintain a strong and consistent control environment across Operations and Risk Management.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry-leading leadership team.

What you'll do:

• Partner with stakeholders to conduct walkthroughs and create process maps for critical processes, facilitating in risk and control identification and ensure the environment is operating safely and in control
• Collaborating with risk owners to to identify and develop robust controls, providing guidance throughout the process
• Update and validate accuracy of risk-related data stored in RCSA inventory
• Issue Management: Assist issue owners in the design or enhancement of controls to address root causes in identified issues
• SRM: Support Supplier Relationship Owners (SROs) to ensure compliance with SRM program requirements
• Coordinate with stakeholders on new initiatives to integrate relevant controls as part of implementation process
• Maintain strong engagement with 2LOD to ensure Operations and 1LOD Risk adheres to standards, policies, and procedures
• Provide support to the stakeholders during oversight activities performed by 2LOD
• Collaborate with the testing team to ensure testing scope comprehensive for identifying and mitigating risks effectively
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department

What you'll need:

• Bachelor's degree
• 5+ years of relevant experience developing/managing risks and controls (RCSA)
• Experience in the banking and/or fintech industry
• Experience mapping complex processes and identifying risks and control points
• Knowledge of banking products, processes, and regulations
• Able to synthesize diverse processes and data and formulate appropriate conclusions
• An understanding of controls and how to apply them to different processes and functions
• Demonstrate an ability to balance multiple critical priorities
• Self-starter with a strong ability to work independently with minimum oversight
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Inquisitive nature, attention to detail, diligence and a good attitude
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
• Results-oriented, demonstrated achievement of exceeding expectations
• Inquisitive nature, attention to detail, diligence, and a good attitude:
• Strategic thinker who can partner with process owners to drive process improvements
• Well-organized and demonstrates the ability to balance multiple priorities