Service Advisor

Service Advisor - Boats, RVs, and Automotive

Join Our Team! We are looking for upbeat and positive people that take pride in customer satisfaction.

Are you ready for the opportunity to challenge your problem solving capabilities and expand your knowledge

In a positive, ethical environment designed for team work, growth and personal success?

 *** COMPETITIVE PAY PLAN! ***

Primary Customer Interface/Service Writer:

• Handling all calls to/from customers and prospects.
• Persuading new prospects to bring vehicle in for diagnostics.
• Appointments and Scheduling.
• Writing up Service/Repair orders.
• Interfacing with technical staff.
• Advising customers of needed repairs
• Estimating & Selling all repair jobs.
• Customer follow up

Job Responsibilities:

• Presenting products and service to customers.
• Demonstrated ability to provide a high level of energetic engagement with every customer, on phone or in store.
• Ability to listen closely to each customer's needs, document and determine the best possible solution.
• Accurate communications with customer, service manager and technicians to establish time commitments that meet or exceed customer requirements.
• Process completion skills that include explanation of all warranties and options to all customers; thank them and display appreciation for their business.
• Develop merchandising skills in order to enhance the customer service experience.
• Miscellaneous duties as assigned.

Job Requirements:

• Retail Sales Experience or Service Department experiences a plus.
• A college degree or equivalent degree is preferred, but not required.
• Excellent Communication Skills, Integrity, a Positive Attitude, Strong Work Ethic ,Team Player
• Group Benefits
• Opportunities for advancement
• Ongoing training and development to help you sharpen your skills!

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the U.S., Applicants must have a valid driver’s license.

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Factory Direct Marine & RV will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Factory Direct Marine & RV . These claims are fraudulent, and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Factory Direct Marine & RV rise email address = (@FDMRV.COM). Please take extra caution while examining such an email address, as the scammers may misspell an official Factory Direct Marine & RV email address and use a slightly modified version duplicating letters.

Factory Direct Marine & RV will not be held liable or responsible for any claims, losses, damages or expenses resulting from the scammers. If you suspect a position is fraudulent, please contact Factory Direct Marine & RV Talent Acquisition aT Bjones@fdmrv.com. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

NEVER:

• Never provide personal or bank information over email or phone
• Never take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.
• Never wire funds to an employer.  Any employer who requests wire funds is a scam.
• Never apply for a job listed by someone from another country.
• Never apply for a job with someone who indicates they are away on business or out of the country and need someone to begin with right away.
• Never agree to a background check unless you have met employer in person, and do not provide your personal information over email or phone.
• Never apply to a position that is emailed to you unsolicited.