Technical Support Engineer Internship - Summer 2024

General Summary:

MICHELIN CONNECTED FLEET powered by NexTraq is a Michelin Group Company, within its Services & Solutions division. We are a player in a high-growth, competitive technology industry. Following a period of transformation and repositioning, Michelin Connected Fleet has launched a growth strategy covering go-to-market, product, and a significant investment in talent.

We help B2B fleets operate in a profitable and sustainable way. We approach fleets by business needs, helping address their most important challenges, such as:

1. Cost control

1. Safety and compliance

1. Cargo and vehicle security

1. Monitoring of cargo
2. Productivity and on time delivery

Our offer delivers an IoT solution which enables customers to manage and optimize their entire fleet. The IoT solution includes a high-performance SaaS platform and a family of embedded devices which are installed in assets and vehicles to provide real-time telemetry data feeds.

Today, as part of the Michelin group, we have 800,000 connected vehicles across Europe, North America and Latin America. Our ambition is to be the #1 global fleet management business and, as such, we are expanding into new markets.

Position Summary:

PURPOSE:

Our technical support engineering team is at the forefront of providing an exceptional experience for our customers. As a technical support engineering intern, you will have the opportunity to work on challenging and impactful projects, learn from experienced team members, and make a real difference in the world.

You will have the chance to:

• Gain an in-depth understanding of the telematics industry
• Work closely with customers and internal teams to resolve complex issues
• Identify gaps and offer process improvement solutions
• Understand the Agile SDLC
• Collaborate with other teams to ensure that our products meet all requirements
• Make a real impact on our customers' businesses

We are looking for someone who is:

• Interested in learning about telematics and how customers utilize our services and solutions
• Comfortable providing white glove customer service
• Experienced creating technical documentation and training guides
• Highly motivated and eager to learn

• A team player with excellent problem-solving skills
• Able to work independently and under pressure

Primary Responsibilities:

• Assisting with fault case management and resolution
• Documenting issues and creating associated training materials
• Identify root cause of case escalations
• Assisting with notifications of internal maintenances and service disruptions

Knowledge, Skills and Abilities Required:

KEY PROFESSIONAL / TECHNICAL SKILLS

• Solid understanding of the general principles of hardware, embedded firmware and SaaS operations.
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Agility and mindset to be flexible in balancing the strategic, with the operational.
• Ability to thrive in a fast paced, results oriented, environment.
• Experience using scripting or programming languages to solve small or large problems (e.g. Groovy, python) is desired but not required.

KEY BEHAVIORS

• Collaboration
• Challenging self + others
• Action (not theory) driven
• Curiosity + problem-solving
• Perseverance + resilience

Education Areas:

• Bachelor’s degree or relevant experience in IT or similar support environment

• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team