Director of Housekeeping, Tower

Summary

The ideal candidate wants to be on the team of an independent five-star, 27 floor, 245 room property nestled in the iconic setting of The Boca Raton and lead the Tower to the Forbes Five Stars recognition. He/she shares a passion for excellence, infuses enthusiasm into everything they do and possesses the ability to strategically plan and execute the day-to-day housekeeping operations.

Essential Functions

Job duties include, although are not limited to:

• Leads a team of multinational housekeepers, housepersons, public space attendants and butlers

• Is the guarantor of brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.

• Conducts room and public area inspections to evaluate the physical condition and coordinates with maintenance and front desk any repairs and painting.

• Supervises the Tower’s general cleaning schedule

• Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including labor management, inventory control, product selection and purchasing, with regards to budget and forecast

• Develops and/or approves department budgets, forecasts and schedules

• Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided

• Coordinates special projects related to housekeeping operations as determined by the hotel’s General Manager and/or Director of Operations

• Keeps the General Manager apprised of all significant happenings within the department

• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel

• Holds daily, weekly, and monthly department meetings designed to provide necessary contact and operating information for all departmental employees and provides feedback from employees to management

• Coordinates with Laundry to determine purchase requirements for all guest room linen and terry

• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental employees according to The Boca Raton standards.

• Follows New Hire Training and ongoing FTG Competency program in accordance with hotel policy

• Establishes and ensures adherence to all departmental and hotel policies, procedures, processes and guidelines

• Evaluates changes in guest needs, the hotels guest mix and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction

• Establishes detailed cleaning and preventive maintenance programs to ensure Forbes Five Star standard appearance and life of all furniture, fixtures, and equipment.

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management, and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required Federal, State, Local and The Boca Raton safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area to Forbes Five Star standards

• Complies with The Boca Raton standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Internal Relationships

Reports to Director of Operations

External Relationships

Has regular contact with staff, guests, superiors, and vendors

Qualifications

• Five to seven years of experience in Housekeeping and luxury hotels, preferably a Five Star property

• Minimum of 2-3 years’ experience as a Department Head desired

• Strong verbal and written English skills, (Creole and/or Spanish a plus)

• Possesses strong leadership skills and acts as a role model to all employees, leading with initiative, drive, and enthusiasm

• Is self-motivated and possesses the ability to inspire, motivate and lead a team

• Has solid knowledge of accommodation operational management

• Has solid knowledge of finances with the ability to read, understand and analyze critically financial reports

• Proficient planning and organizational skills

• Proficient to advance knowledge of computer skills using multiple software including Word, Excel, and Outlook with working knowledge of Opera a plus

• Works independently with minimal supervision; initiates follow up and fosters communication lines up and down

• Knows how to performs analytical studies and draws sound conclusions; communicates effectively both orally and in writing

• Maintains cooperative working relationships with other departments; demonstrates sensitivity to, and respect for, a diverse population

• Has knowledge and skills of generally accepted hotel policies and procedures, Forbes Five Stars standards a plus

• Has thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations

• Is capable to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

• Effective management, leadership, organizational and communication skills

• Has the ability to work flexible schedule to include evenings, overnights, weekends and holidays

Physical Requirements

Be able to lift approximately 30 pounds of supplies when needed

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.