DEPARTMENT SPECIALIST - HOUSTON

Essential Duties & Responsibilities:

• Greet and acknowledge all customers, ensuring a positive shopping experience, and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure repeat business.
• Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling, and trends.
• Ability to balance multiple customers in a fast-paced environment.
• Maintain a strong and active presence on the sales floor. Ensure presence on the floor during peak sales hours of 11 a.m.–4 p.m., consistently driving business.
• Educate stylists by conducting product knowledge meetings, providing pictures of new receipts, and sharing updates on best sellers and trends.
• Drive trunk show sales for assigned departments.
• Collaborate with the management team to identify opportunities to increase sales (i.e., events, focus days, selling contests).
• Assist with styling, fittings, and presentations for in-store and off-site events.
• Assist stylists with pulling stock and locating merchandise.
• Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stockroom organization.
• Track monthly sales plans of assigned departments.
• Provide Front Desk/POS backup and support as the needs of the business dictate.
• Follow up and complete Slack requests in a timely manner.
• Completion, accuracy, and timeliness of markdowns, transfers, and RTVs.
• Ensure consistent company email communication and follow-up.
• Ensure the department is clean, neat, and organized; adhere to merchandising and presentation standards.
• Maintain professional and supportive relationships with fellow team members, providing backup sales and support as the needs of the business dictate.
• Maintain a fashionable and daily-styled personal appearance.
• Assist with recurring physical inventory, as requested.
• Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

• 3+ years previous retail experience in a luxury environment preferred.
• Experience in working in a commissioned environment preferred.
• Experience in building clientele.
• Excellent organizational skills and ability to prioritize tasks.
• Highly motivated and results driven.
• Excellent communication skills
• Ability to direct and resolve customer service issues, etc.
• Basic computer skills.
• Ability to work store events, varied hours/days, including nights, weekends as needed.

Physical Demands:

• Speaking/Hearing: Ability to communicate information to customers.
• Standing: Remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Visual acuity to perform an activity such as viewing a computer terminal.
• Use of hands and fingers to handle or feel.

Education:

• High School education or equivalent.