Visitor Experience and Museum Shop Assistant

Job Title: Visitor Experience and Museum Shop Assistant

Reports to: Deputy Director of Education and Visitor Experience

Status: non-exempt, fulltime

Schedule: Thursday – Monday

March 2024

PURPOSE AND SCOPE:

The Visitor Experience Assistant is responsible for the successful daily operations of all aspects of the admissions desk, with a focus on providing a quality, memorable guest experience. The Visitor Experience Assistant ensures all procedures of the arrival process are completed and excellent customer service is offered to all guests. The Visitor Experience Assistant also provides sales assistance in the Museum Shop.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·         Convey an upbeat and friendly delivery of the Museum’s mission and values to all visitors of the museum including program attendees; Museum Members, visiting artists, performers, and lecturers; adjunct teaching staff and docents; and Trustees of the Museum.

·         Greet and check-in Museum visitors and process their payments for admission, memberships, and program tickets. Gain a working knowledge of the database and ticketing system in place at the Museum.

·         Accurately open and close the daily cash receipt drawer.

·         Keep up to date on Museum programs, exhibitions (on view and upcoming), and scheduled tours.

·         Timely answering of phones and visitor experience emails to provide guests with information on all aspects of the Museum’s operations and activities.

·         Assist in Museum shop as needed with sale and inventory

·         Museum Shop coverage for lunch hours or vacations when needed. Process sales on a point-of-sale system and perform general retail shop services. Additional training will be provided.

·         Ensure safety protocols (including policies regarding Covid-19) are maintained and followed by visitors to the Museum.

·         Promote memberships and provide an accurate description of the benefits of membership with a sales-minded focus and delivery.

·         Monitor and replenish supplies as needed including tour related items, promotional materials, masks for adults and children, and Museum brochures.

·         Work collaboratively with the Visitor Experience Associate.

·         Document and communicate visitor feedback and interactions when appropriate.

·         Attend monthly Visitor Experience team meetings.

·         Complete duties as required and assigned by supervisor including occasional administrative support.

QUALIFICATIONS:

High School diploma required. Experience working in an administrative and customer facing role strongly preferred. Experience and an interest in the arts is preferred. Background clearances are required.

SKILLS:

·         Ability to convey information with clarity and efficiency.

·         Work well under time constraints and in stressful conditions when necessary.

·         Demonstrate organizational and task management skills.

·         Have excellent communication skills, verbal and written.

·         Familiarity with a POS system a plus.

·         Possess excellent customer service skills and discretion.

WORKING CONDITIONS: Work will be performed in a normal open-space environment at the Museum; in the Museum Shop, Lobby, Offices and in program spaces including the Museum Galleries, Studio and Theater. Position requires standing and moving about the Museum and sitting for lengthy periods of time. Position may require occasional evenings for special events and flexibility of schedule to ensure coverage at the front desk when needed. The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must accept direction from the Deputy Director of Visitor Experience and Executive Director in executing principal responsibilities.

The Parrish Art Museum is an equal opportunity employer. The Museum is committed to a work environment that supports, inspires, and respects all individuals and we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, military service status, or any other status protected under federal, state, or local law. Individuals of diverse backgrounds are strongly encouraged to apply. The Museum’s offices are fully accessible.

To apply, please send a resume and cover letter addressed to Martha Stotzky, Deputy Director of Visitor Experience; completed applications should be emailed to hr@parrishart.org. Position will remain open until filled. This position has an anticipated start date of April 22, 2024.

Due to the high volume of interest, regrettably, we cannot respond to individual applicants. If you are selected as a potential candidate, The Parrish will contact you to schedule an interview. No phone calls, please.