Lead Credit Governance and Communication

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Job Summary:

Responsible for customer communication projects including terms level, privacy notice, and credit risk strategies. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsible for credit risk strategy communication and related processes. Support communication content development, including training of credit teams. Work with credit teams to develop documentation of letter processes and spread best practices/consistency across multiple teams. Perform data analysis on monitoring reports to identify and address trends. Implement improvements/solutions to mitigate errors and ensure continued adherence to multiple regulatory obligations.

Major Responsibilities:

• Supports communication content development, legal reviews, implementations, and validations.
• Manages customer communication projects including terms level, privacy notice, and credit risk strategies. Provides training across business units and improves standard work for credit risk communication projects.
• Manage process improvements projects. Identifies trends and proposes solutions to ensure consistency across multiple business units and compliance with multiple regulatory obligations.
• Participates in exam management and audits of customer communications.
• Manages operational risk event processes including reporting, remediation, and system repairs.
• Manages communication project budgets.

Minimum Qualifications:

• Bachelor's Degree in Finance, Business Administration, Economics, or related field.
• 4+ years of professional experience in financial services, credit risk management analytics, consumer lending.

Preferred Qualifications:

• 6+ years of professional experience in financial services, credit risk management analytics, consumer lending.
• Experience making data-driven decisions in a regulated environment while also considering operational processes.
• Understanding of credit risk principles and regulations Proficiency with Excel or other data analysis tools to identify trends; Basic SQL/Teradata skills a plus.

#Remote

Application Deadline:

The application window for this position is anticipated to close on May-04-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.