SUPERVISOR - CRISIS CENTER - Full-time

Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving Long Island’s most vulnerable citizens.

SUMMARY

Family Service League is seeking a full-time Crisis Center Supervisor for the DASH (Diagnostic, Assessment, and Stabilization Hub) Crisis Center. The DASH Crisis Center is a 24 hour per day, 7 day per week outpatient crisis stabilization program that includes a 24-hour crisis hotline and mobile response team. The Crisis Center Supervisor will assist the Clinical Director by providing clinical and administrative support, overseeing staff, and handling operational responsibilities for the program.

We offer a generous benefits package including the following:

• Weekly clinical supervision provided
• Free CEU training available
• Night differential pay
• Floating Holiday
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Crisis Center Supervisor will provide clinical and administrative oversight to the staff of the crisis stabilization program, crisis hotline and mobile response team so that each can attain program and agency goals.
• Oversee staff, including recruiting, hiring, training, developing, and conducting supervisions and performance appraisals.
• The Crisis Center Supervisor will rotate on-call responsibilities for the program.
• Ensure programmatic compliance with related regulations and agency policies.
• Monitor the program schedule, ensure proper staffing, and look for coverage to fill gaps.
• The Crisis Center Supervisor will provide training for all program staff on agency policy, use of the EMR, clinical response, de-escalation, and crisis intervention.
• Hold regular team meetings and case conferences.
• Ensure the health and safety of staff and clients during emergencies.
• Provide clinical backup when necessary.
• The Crisis Center Supervisor will maintain relationships with local law enforcement, emergency management, hospital systems and other key stakeholders.
• Ensure appropriate linkages and follow up occur.
• Coordinate with IT staff regarding the use of technology tools and computer applications.
• Utilize data and other reports to monitor program outcomes, follow up with staff and to inform decisions.
• All other duties as assigned.

QUALIFICATIONS

Master's Degree in a related field required.

Licensed clinical degree, such as Ph.D., Psy.D., LCSW, LMSW or equivalent required.

2 years of experience working with individuals with mental health, substance use or co-occurring disorders required.

Experience in clinic-based programs (OMH and OASAS) preferred.

1 year of experience in the management and oversight of clinic-based programs preferred.

Excellent interpersonal, leadership, and verbal and written communication skills required.

Ability problem solve, multitask, make clear decisions and work as part of a team.

Proficient computer skills, including Microsoft Office and Electronic Health Records required.

Evening, weekend hours, and rotating weekend on call coverage required.

“Family Service League is committed to the belief that all individuals deserve uncompromising respect. Through our recruitment efforts, we continually strive to attain and maintain a diverse workforce that meets the needs of our clients and the communities we serve. Family Service League strongly encourages candidates from all backgrounds and experiences to apply for any positions for which they feel potentially qualified.”