Systems Analyst

About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world’s leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role: As a systems analyst, you will set up and & support new Licensees through Point-of-sale deployment for the company's program. Your duties will include adding information from stores into Simphony, postman, Kaseya, Vertex, and other solutions, troubleshooting tickets within Service Now, and updating all aspects of each licensee's data including API Keys, Certificates, and Tax modules. This role requires experience performing requirements analysis and process improvement coupled with the ability to collaborate across various IT and business functions. In enhancing/supporting existing systems, an effective systems analyst contributes relevant technical, functional, and process knowledge to ensure a consistent user technology experience. Models and acts in accordance with the company's guiding principles. Job Title: Systems Analyst Key Responsibilities: Supports data gathering and setup of all store-related objects. Performs the extract, load, and validation of converted data from systems necessary. Uses data queries to support validation of data conversion and test results. Works with other Vendors to gather information using the tools provided. Collaborates with other team members during high periods of work, to support the overall program. Effectively completes tasks on-time and as scheduled for roll out of the company's program. Participates in system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA. Develops system proficiency and builds subject matter expertise through root cause analysis. Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team. Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles). Uses query tools to write ad-hoc queries for mass data analysis and operational reports. Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary. Partners with business teams, responding quickly and thoroughly to issues and requests. Provides constructive input and perspective to team conversations. Must have pride in work and getting the job done Minimum Qualifications: Configuration knowledge of relevant applications/modules/platforms. Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions. Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities. Simphony experience or equivalent (e.g. Mircos, Aloha) Proficient with Excel and all MS products Basic networking skills Retail experience - back end & Front of house (if possible) Possible experience at company's as a barista or retail specialist Ability to document processes, clearly in both written and verbal form Jira/ Confluence experience Slack/Teams Postman/SQL/TOAD experience, ability to create Select statements and execute updates within Database applications. Location: Seattle, WA 98134 Salary Range: The salary for this position is between $85,000 – $105,000 annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, long-term disability insurance, short-term disability insurance, and 5 personal days accrued each calendar year. The Paid time off benefits meets the paid sick and safe time laws that pertain to the City/ State, 10-15 days of paid vacation time, 6 paid holidays, and 1 floating holiday per calendar year, Ascendion Learning Management System. Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!