Collegetown Store Manager

Description:

GreenStar offer generous time off benefits & flexible and affordable health care options!

Purpose: Supervisor position responsible for ensuring smooth daily store operations and a well-maintained store appearance. Responsible for supervising staff at satellite store, and ordering all product for the store to achieve sales/profitability, labor efficiency, inventory and margin objectives and other standards established by the General Manager. Supervisory position responsible for providing leadership and vision to help achieve organizational goals.

Commitment: GreenStar Co-op is committed to being an inclusive organization free from discrimination. We seek out and welcome people from diverse communities to participate in a community-owned cooperative business structure

Status: Level VI (salaried), Store Manager, Report to: General Manager

RESPONSIBILITIES:

GENERAL MANAGERIAL

• Monitor adherence to budget. Submit to GM for approval for anticipated overages.
• Participate in annual budget process.
• Attend weekly management meetings. Attend Council and Committee meetings as directed by the General Manager.
• Ensure on the job training for staff including requiring them to participate in our HR and Customer service training programs.
• Ensure development of weekly schedules for store that cover all store needs within labor budget.
• On call for scheduling, security and facilities emergencies.
• Maintain a working knowledge of the differences between cooperatives and other businesses.
• Ensure integrity of GreenStar's Mission Statement.

FINANCIAL RESPONSIBILITIES

• Achieve budgeted sales and margins for sub departments.
• Achieve budgeted Sales Per Labor Hours/ Labor as % of sales targets.
• Keep supplies and equipment purchases within budget.
• If budgets are not achieved, the Collegetown Store Manager must make appropriate corrective action to meet these budgets.
• Ensure invoices are coded and submitted a timely manner, following protocol.

PURCHASING

• Ensure staff negotiates with suppliers for favorable prices, terms, quality, and delivery.
• Evaluate suppliers and investigate new sources of supply along with department buyers.
• Ensure orders are received in accordance with established procedures.
• Ensure buyers maintain appropriate stock levels and accuracy.
• Trains and operates our POS system, works with Information Technology Manager to maintain proper cost and pricing of items to ensure margin performance.

MERCHANDISING

• Ensure shelves are fully stocked and rotated to ensure products are fresh and in date.
• Ensure displays and shelves are clean and well organized.
• Collegetown Manager is aware of product trends and fulfills customer requests within reason.
• Ensure that all products are accurately labeled for description and price including accurate sales signage.
• Participates fully in all relevant promotional vehicles (BASICS program, Coop Deals, In Store sales, Member Sales etc.).
• Ensures products meet product guideline requirements.
• Perform periodic product maintenance reviews, tracking slow moving items and making changes to product lines accordingly.
• Conduct periodic comparisons with competitors.
• Schedule, plan and facilitate any large or small resets in the store as they relate to product placement, shelving and equipment.

CUSTOMER SERVICE

• Provide ongoing training for staff regarding front-end systems, customer service, storewide systems and GreenStar product lines.
• Train staff in security procedures.
• Maintain list of telephone numbers needed to handle equipment and physical plant emergencies, in coordination with the General Manager and Information Technology Director.
• Assist accounting dept in collecting on bad checks as needed
• Ensure accuracy and security of all cash
• Ensure friendly customer service at all times.
• Assist customers with product questions in a prompt, friendly, courteous manner, referring them to other staff when necessary.
• Offer suggestions for purchases and ways to prepare products.
• Help customers place special orders.

DEPARTMENT MAINTENANCE

• Coordinate storage of items on and off store site.
• Ensure that Collegetown's retail and storage areas are clean, orderly condition, meeting health department standards.
• Prepare for and ensure accuracy of inventory counts.
• Ensure maintenance of all store equipment. Ensure, along with Facilities Dept., that equipment is kept in clean/working order. Advise General Manager of foreseeable equipment problems or needs.
• Communicate with Building maintenance and or management about any building related facility or security related issues.

SAFETY RESPONSIBILITIES

• Follow GreenStar safety rules.
• Assist other employees in safety needs.
• Correct unsafe equipment and conditions, or report to Operations Manager.
• Assist with safety training needs.
• Participate in safety training programs, assist with accident investigation.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STAFF RELATIONS

• Maintain good working relationships with other staff.
• Follow personnel policies and procedures as set out in the Employee Handbook and by the Management Team.
• Ensure that communications with other staff are clear, direct and respectful.
• Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.

SUPERVISORY

• Hire qualified applicants following established policy/procedures.
• Ability to fill in for all staffing positions and perform daily tasks related to those positions.
• Document and update procedures, systems and checklists for all supervised positions. Keeping current procedure manuals for all positions.
• Take disciplinary action as needed, following existing policy/procedures.
• Provide ongoing supervision to DeWitt Staff - including conducting periodic evaluations, offering suggestions for growth and development and assistance in attaining established goals.
• Ensure compliance of all retail department personnel with established policies, procedures and guidelines.
• Model supportive and participatory leadership qualities, promoting team building and motivating staff to achieve department goals.
• Hold regular department meetings.
• Conduct timely performance evaluations.

Requirements:

QUALIFICATIONS

• Experience in a comparable management-level position.
• Extensive supervisory experience: hiring, training, evaluating, disciplinary action, goal setting.
• Ability to read and interpret department financial reports.
• Highly organized, demonstrated consistent follow through on commitments.
• Excellent interpersonal and communication skills - both verbal and written.
• Organized -- Demonstrated ability to handle multiple demands.
• Ability to lift up to 50lbs.
• Familiarity with issues of diversity, discrimination, harassment and participation in the workplace.
• Computer skills: current word-processing, spreadsheet, database, POS a plus
• Knowledge of current trends in the natural foods industry.

Compensation details: 58500-68500 Yearly Salary

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