Loan Servicing Processor

The Loan Servicing Processor is responsible for performing servicing and operational aspects relative to our loan servicing operations. Must analyze, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. The position works closely under the supervision of the Loan Servicing Specialist and the Loan Servicing Manager and other internal partners to complete specific tasks related to the Loan Servicing.

Background:

CEE is a community-based clean energy nonprofit with offices in the North Loop of Minneapolis and St. Paul's Midway. We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners and employ curious people who enjoy learning and contributing to Minnesota's quality of life and economy. Our workplace invites open door communications, respect for diverse backgrounds and points of view, and an emphasis on work-life balance.

Responsibilities:

• Assists in the maintenance of existing accounts
• Assists in the boarding of new and transferred accounts
• Assists with the processing and posting payments and financial adjustments (payment allocations, ACH transmissions, Auto-Debit, check returns, fee billing, fee reversals, principal/interest adjustments)
• Assists with customer contact and communications (responding to customer inquiries and participating in compliance communications)
• Assists in the management of recovery and delinquent accounts
• Participates in the maintenance of loan files and documentation
• Collaborates with designated city staff on issues related to the servicing of their loan programs
• Collaborates with other intradepartmental partners on specific tasks

Qualifications/Job Requirements:

• Minimum of 3 years' experience in loan servicing field
• Bachelor's Degree in related field preferred, or equivalent work experience
• Basic knowledge of collections, loan servicing regulations and best practices
• Familiarity with residential and commercial loan documents
• Basic knowledge of Accounts Payable (AP) processes
• Basic knowledge of Account Receivable (AR) processes
• Computer savvy
• Excellent mathematical skills
• Basic Understanding of Excel and databases
• Ability to view and operate a personal computer, either desktop or laptop, for extended periods of time creating, composing, and reviewing documents and spreadsheets
• High comfort level with modern office technology
• Ability to sit or stand for extended periods of time
• Working hours are during CEE's business hours, but evenings and weekends may be required
• Ability to perform work indoors in an office environment, whether in cubicle, open office, or private office
• Excellent time-management, organizational skills, and ability to meet deadlines

Compensation

Depending upon qualifications and experience, the salary range for this position is expected to be between $23-$25/hr.