Inside Sales Representative ll

Description

ESSENTIAL TASKS AND RESPONSIBILITIES:

• Generate new business opportunities via Quotes and order follow-up. Close orders on the phone or advance the selling opportunity.
• Determine pricing for all day-to-day sales quotes, following the set pricing guidelines, while communicating and working closely with appropriate field sales to close the sale.
• Determine customer requirements and expectations to recommend specific products and solutions
• Qualify new leads to generate new business working with appropriate field sales.
• Make outgoing calls to customers to provide additional product information to create awareness and gain potential business.
• Foster positive customer relationships and provide exceptional customer service and care while managing day-to-day customer needs.
• Develop and maintain a working knowledge of the price, application, installation, and specification of company products with continual training to provide a basic level of technical support, including suggesting alternative products/services to meet the customer’s needs.
• General Account Management: Accurately pricing & processing customer orders, quotations, inquiries, and other requests in an accurate, timely, and proactive manner.
• Identify and communicate late orders in advance of promised ship date promptly and accurately.
• Responsible for resolving problems relating to orders by working with all departments within the company
• Communicates effectively with appropriate departments to obtain pertinent information not available via system means and at all levels of the organization.
• Act as liaison with operations, logistics, marketing, and technical resources for the customer.
• Performs work independently without being prompted while assuming responsibility for meeting the goals and requirements of the position.
• Anticipates problems and proactively addresses issues with little or no supervision in completing assigned tasks
• Must be willing to assist other Inside Sales Representatives, Sales Personnel, and Managers while maintaining a good working relationship with peers.
• Complete all other duties and projects as assigned

Qualifications:

• Associate degree required, Bachelor’s degree preferably in sales, marketing, or related field
• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
• Extensive practical knowledge of all aspects of the industrial business process
• Opportunity to move into outside sales
• Ability to read and write the English language in a clear and concise manner
• Calm and empathetic demeanor when dealing with demanding customers
• General typing skills, along with previous PC and Microsoft Office experience
• Superior verbal and written communication skills
• Ability to organize, prioritize, and work within established deadlines
• Willingness to work overtime when necessary or required
• Math skills required
• Multi-tasking required
• Ability to work independently and as a team
• Willing to travel when necessary

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