Technology Associate

Pike Technology Associate

A Pike education ignites a lifelong journey of discovery. Our community, including our faculty and staff, are at the heart of Pike. We ground our work in building connection, inspiring curiosity, and cultivating the learning and growth of each of our students. A Pike education liberates human potential and possibility to transform ourselves and our world and is rooted in our motto, Non Sibi Solum. We value:

• Authenticity: We embrace the identities of every person.
• Intellectual Ambition: We foster curiosity, inquiry, engagement, and initiative in learning.
• Social Good: We care for ourselves, for one another, and for our community.

Working at Pike means immersing yourself in a student-centered culture and compassionate, diverse community. Opportunities for strategic thinking, innovation and learning are plentiful. If you’re passionate, motivated, and can’t help but dream about what’s possible for all children – we invite you to take a closer look at Pike.

The Opportunity

The Pike Technology Associate will report to and work in conjunction with the Director of Technology to further the goals of the Technology Department as well as Pike's Mission, Vision and Values. This is a 12 month position. The bulk of time in this role will be spent responding to tech help requests. This role will monitor, respond, and manage all tech requests on a daily basis including escalating tickets if needed. In order to be successful in this role, the Technology Associate will need to provide tier 1 and some tier 2 support in the areas of iPadOS, MacOS, Windows OS, Chrome OS, and Pike’s Audio Visual systems.

Core Responsibilities

• Support and provide training to a diverse population of faculty, staff, and students with varying levels of technical skills and knowledge.
• Act as the first point of contact for error reporting and tech support.
• Troubleshoot technology issues.
• Utilize the tech help ticketing system and provide end-user support for faculty, staff and students.
• Diagnose hardware and software problems and identify help ticket patterns and provide systematic solutions.
• Repair, drop off for repair, or replace damaged hardware.
• Update and maintain the inventory database and other records as appropriate.
• Support the phone system.
• Assist with checking in/out and maintaining loaner equipment.
• Help maintain the wired/wireless network.
• Write end-user documentation.
• Ensure cyber security is maintained and prioritized in all work.
• Install and configure hardware and software with a focus on usability and security.
• Help perform tests and evaluation of new software and hardware.
• Coordinate outside vendors and consultants.
• Support Mosyle for MacOS, iPadOS, and tvOS.
• Support Papercut and printing throughout the campus.
• Support Pike’s Google Workspace Domain.
• Support Pike’s backup software for clients, Google Workspace, and servers.
• Provide event support for audiovisual and computer needs.
• Maintain, implement, and support audio visual systems throughout the school.
• Ensures plans are in place for technology issues that may arise during off-hours or when away from school.
• Available after school hours to address planned hardware technology needs and/or deal with emergencies, network or otherwise.
• Actively engaging in the Pike community, for example, leading clubs, facilitating affinity spaces, participating in after school faculty and community meetings, and supporting Admissions events.
• Perform other duties as assigned.

Desired Qualities and Qualifications

• Enthusiasm for working in service of elementary aged (Pre-K-9) children and their families and Pike’s Mission, Vision, and Values (Authenticity, Intellectual Ambition, Social Good).
• Personal and professional commitment to diversity, equity, inclusion, and justice.
• Desire to work in a dynamic independent school environment as a team player, eagerly assuming many roles, and devoting the time required to model excellence in job performance.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to learn new software and applications quickly.
• Ability to stay current with knowledge required to support the schools technology systems.
• Experience and interest in supporting technology to amplify teaching and learning throughout the school.
• Excellent time management skills with a proven ability to meet deadlines, manage multiple priorities and pivot when necessary.
• Strong analytical, organizational, process, and problem-solving skills.
• Ability to function well in a high-paced and, at times stressful, environment.
• Able to support Mac OS, Windows OS, iPadOS, tvOS, Chrome OS and WiFi networking.
• Able to support everything Apple - e.g. hardware, OS, iOS, AirPlay, Apple TV, Apple School Manager, ecommerce, & peripherals.
• Google Workspace for Education administration
• Enthusiastic about working in a school environment with both students (from grades PreK - 9) and teachers.
• Preference for classroom teaching experience with grades K-8.