Guest Services Ambassador - ROL

*This position is for ROL. Please see below for more information about the company and role. ROL is a valued partner of Revelry. Please include in your cover letter why you would be a good fit for the role!

About ROL

ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position

We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.

This is a full-time seasonal position with advancement opportunities. This position is for an on-site guest service ambassador at one of our properties.

Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.

The best candidates will

• Have their own recreational vehicle.

• Be passionate about camping, RVing, outdoor recreation, and environmental conservation

• Care deeply about the customer experience and take pride in providing the best service possible to guests

• Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems

• Be comfortable working at an early-stage company where change and innovation is welcomed and embraced

• Have an interest in growing their career in the outdoor hospitality industry

Description

As a Guest Services Ambassador, you will be responsible for the following:

• Maintain property appearance and cleanliness

• Empty fire pits and trash cans throughout property

• Clean bath houses, laundry, and office spaces daily

• Monitor check-in/check-out of guests

• 100% guest satisfaction is your ultimate objective

• Assist guests with local recommendations and retail purchases

• Enforce property rules and guidelines, when necessary

• Communicate guests and maintenance issues to your supervisors

Required

• Ability to travel to our other properties, if necessary

• Willingness to work in all weather conditions.

• Familiarity with using laptops and smartphones for communication

• Detail-oriented for accuracy of data and information

• Treat our properties like your home and your mother-in-law is visiting

• Take care of guests like family

• Able to lift up to 50lbs

• Ability to de-escalate and/or resolve guests complaints or issues

• Effective critical thinking and decision-making skills

• Unequivocal drive for guest satisfaction

Compensation

• 30/50amp site accommodation

• Paid biweekly hourly rate $15-$18

• Health Insurance optional

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.