Service Advisor

United Motorsports in Richmond, KY is looking for an experienced Service Advisor to join our growing team. We are looking for candidates that have an eagerness to learn about current and new product offerings and are organized, detail-oriented, and have strong communication skills. With a continuously growing dealer network, we are looking for a candidate that is looking to grow their skillset along with the company.

Responsibilities

• Greeting customers and actively listening to their needs.
• Ability to communicate and maintain a positive relationship with the technician team.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in vs repairing their unit.
• Manage and oversee the dealership’s workflow by maintaining an accurate schedule for both in-house workflow and porter services.
• Call customers to advise them about service requirements, technician upsells, and unit completion.
• Maintain positive customer relationships to ensure repeat business.

Requirements and skills

• Proven work experience as a Service Advisor or similar role
• Self-motivated with strong customer service skills
• A strong understanding of the pwersports industry, including the technology and maintenance requirements.
• Proficiency with industry-specific software (Lightspeed)
• Excellent customer service skills, including interpersonal communication expertise.
• Strong organizational, decision-making, and problem-solving skills
• Relevant training and/or certifications as a Service Advisor