Sales & Customer Service Assistant

As a Sales and Customer Service Assistant with us, you'll work closely with other members of the Sales Team and do the following:

Essential Duties and Responsibilities:

Sales

• Regular and reliable attendance
• Be familiar with Hoffman Nursery, Inc. products, their specifications, and uses
• Be familiar with Hoffman Nursery customer types and their respective requirements
• Know how to use availability lists and product information sheets
• Prepare and process customer quotes, orders, and invoices
• Help coordinate customer pickups as necessary
• Stay current with Hoffman Nursery website and other marketing materials
  

Customer Service

• Engage customers during phone calls to solve sales and customer service issues
• Send plant availability lists, catalogs, credit applications and other documents to customers
• Communicate with customers about orders, acknowledgments, shipments, and credit applications
• Coordinate with appropriate departments to schedule customer shipments, determine shipping status, and be aware of plant issues
• Place courtesy calls to confirm upcoming shipments and receipt of plants

Other Responsibilities

• Answer phones, take messages or direct calls appropriately using proper phone etiquette
• Perform daily operations of Sales Team, including order processing, sales calls, customer service issues, and documentation of sales activities
• Be prepared for and attend daily Sales Team meetings to report on daily priorities and update management
• Attend weekly Sales & Marketing meetings to report on work progress and to stay informed
• Know and follow Sales Team SOPs and be familiar with the electronic Hoffman Nursery, Inc. Sales and Customer Service Playbook
• Learn item codes and be proficient in using Dynamics CRM, Microsoft, and other software
• Maintain accurate customer database 
• Assist with office organization, electronically file paperwork associated with orders, business cards, etc. 
• Promote a quality image of Hoffman Nursery by using proper language in written and oral communications
• Use diplomacy, tact, and good judgment to strive for individual as well as team success 
• Maintain a professional appearance and demeanor
• Be in alignment with Hoffman Nursery’s core values
• Perform other duties as requested, directed, or assigned

Qualifications:

• Associate’s or bachelor’s degree with 1-2 years of experience in customer service or business setting, or equivalent experience; 
• Strong organizational skills;
• Strong attention to detail; 
• Efficient under varying workloads; 
• Demonstrated initiative and self-direction; 
• Demonstrated team and collaboration skills; 
• Effective interpersonal skills; 
• Effective active listening skills;
• Effective and professional writing and oral communication skills;
  
• Windows Operating System proficiency including the following applications: Word, Excel, Outlook, Teams, and others; 
• Ability to learn new software, technology and business processes; 
• Ability to work effectively in a dynamic environment;
• Knowledge of or high level of interest in horticulture or related field.
  

Physical Demands 

• Regularly sit or stand while using phones or computers
• Regularly use hands and fingers to handle, control or feel objects, tools, or controls
• Regularly repeat the same movements when entering data
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently focus on one source of sound and ignore others
• Frequently hear sounds and recognize the difference between them
• Frequently see differences between colors, shades and brightness

This is a full-time, hourly, on-site position averaging 40 hours per week. 

Hoffman Nursery is an Equal Opportunity Employer and all employment is At Will. Hoffman Nursery, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., once you have accepted a job offer and completed the Form I-9.