Patient Service Coordinator Team Leader / Reception Supervisor

Rapid City Medical Center is currently looking for a Patient Service Coordinator Team Leader / Reception Supervisor to support our Dermatology department. The Team Leader is responsible for the administration and application of all Reception Department functions, procedures, and policies. This role serves as the liaison between the reception department, nurses, physicians, and patients. The Team Leader is responsible for implementation and contribution to the goals and objectives of the Rapid City Medical Center.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We offer an outstanding benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. 

DUTIES AND RESPONSIBILITEIS:

• Holds staff accountable for compliance with clinic policy and adherence to established work procedures, documenting corrective action and disciplinary actions as directed by Manager.
• Establishes minimum staffing levels, schedules staff, and approves or disapproves staff-submitted time off requests.
• Works cooperatively with other PSC Team Leaders, Site Managers to establish and maintain all protocols related to patient services.
• Assists staff when dealing with difficult patient, in person or by phone.
• Assesses, both formally and informally, staff abilities and performance, addressing shortcomings as appropriate
• Serves as liaison between applicable Providers / Nursing regarding patient flow, appointment scheduling, and communication between parties during clinic hours.
• Ensures staff have all equipment and supplies needed to work effectively.
• Directs the work of assigned staff, leading by example and promoting a team-oriented, friendly work environment.
• Maintains effective communication channels.
• Maintains functional, clean and safe work areas and waiting rooms, utilizing applicable resources as needed.  As requested, investigates actions relating to HIPAA violations and customer complaints.
• Ensures ongoing training and development of staff.
• Performs reception tasks as needed.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

• Knowledge of reception tasks.
• Knowledge of Customer Service concepts and policies.
• Skill in effective management of reception staff.
• Skill in Customer Service by instructing staff and role modeling ways to create/maintain pleasant atmosphere and interactions.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, families, physicians, managers, and other staff.
• Ability to analyze workload requirements and schedule staff appropriately.
• Performs other duties as assigned.

PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS:

Must be able to efficiently supervise reception personnel in a high-volume office/clinic setting.  Sets professional example for the department, adhering to the clinic policies and procedures.  Must maintain patient confidentiality.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skill, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.