Denny's Host - Hostess

Greets and seats customers, received payment and assists service personnel as needed to ensure customer satisfaction

DUTIES

• Greets and welcomes all customers immediately upon arrival and verifies number in their party
• Determines special needs, e.g., high chairs, special menus, smoking preference, etc.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
• Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces features of the day
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products
• Handles incoming telephone calls immediately and takes to-go orders as appropriate
• Maintains proper supply of clean menus
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
• Assist service personnel in clearing and setting tables
• Resolved complaints as he/she becomes aware of them and advises management of any complaints received
• Assists other service personnel as needed

Accountability

• Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards
• Guest check transactions are handled properly to ensure that register totals balance at the end of the shift

QUALIFICATIONS

• Must be able to observe and differentiate between monetary denominations
• Ability to communicate effectively with guests (both verbal and on the phone)
• Must have sufficient mobility to move and/or operate in work area
• Must meet all State, county or municipal regulations pertaining to health risk concerns about food handling