Customer Service Rep (Printing)

Imprimus Labels and Packaging is a well-established, highly reputable leader in the printing industry. We produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets with seven manufacturing plant locations in California, Ohio, and Texas.

We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.

Key Accountabilities:

• Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective communication with customers, sales & production

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
• Be the conduit for all information customers require to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
• Secure customer acknowledgment of pricing and miscellaneous charges.
• Understand the basics of plant/equipment capabilities and limitations (tooling, presses, materials, and applications) to determine the pertinent information and lead time required to produce a quality product and manage customer/sales expectations accordingly.
• Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.
• Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs and new business setup, account/workload transition, backup other CSRs, process complaints, and resolve open payment issues.
• Assist the team with any RMA's and claims

SPECIFIC SKILLS:

• Strong interpersonal & communication skills, both written & verbal
• Proficiency with data entry, Word, Excel & email
• Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment

EXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry, are required. Label Traxx software experience is a big plus.

BENEFITS:

• Benefits start the first of the month after the hire
• Free $100,000 life insurance and Long Term Disability
• 401k with company match available after 90 days
• Cancer, Accident & Critical Illness Insurance
• Employee Assistance Program
• Vacation, Holiday, & Sick Pay

PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

EQUAL OPPORTUNITY EMPLOYER: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.