Health Care Customer Support/Administrative Assistant

Description:

Monday - Thursday 12:00pm - 7:30pm and Friday 11:00am - 5:30pm, 34 hour/week

Hourly Pay $17.65

Why Join United Counseling Service: For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.
Benefits:

• Career development opportunities
• Generous Benefits
• Medical, Dental and Vision Insurance
• Retirement Plan with Employer Match
• Paid Vacation and Sick Leave
• Competitive Pay
• Award winning worksite wellness program
• An inclusive workplace supported by an active Equity and Inclusion committee
• Employee Assistance Program
• Rewarding experience making a difference in the community
• Smart casual dress code
• Flexible working options may be available

Qualifications:

• High School Diploma
• Basic Office knowledge, computer literate
• 1 year of customer service experience required. 1 year of
• Valid Driver's License

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.Requirements:

HEALTH CARE CUSTOMER SUPPORT ADMINISTRATIVE ASSISTANT: Greets clients, guests, and staff in an appropriate manner. Answers the phone pleasantly, calmly assesses the need of the caller and appropriately routes all incoming calls, taking messages when necessary. May place outgoing calls, as appropriate. Disseminates information, both in-house and out-of-house, as appropriate. Completes daily appointment reminder calls and texts. Performs daily opening/closing procedure as scheduled.

CLIENT AND STAFF ENGAGEMENT: The Health Care Customer Support Administrative Assistant will log all clients as they present for their appointments using the electronic health record. Notifies clinical staff that their clients have arrived. Oversees the lobby and waiting room area assuring minimal wait time for client's accessing services. Help clients navigate the intake/service system with a thorough understanding of the process.

CLERICAL: The Health Care Customer Support Administrative Assistant will work in cooperation with the administrative services staff to assure the smooth running of the office systems. Prepares and maintains paper and electronic files; photocopies as needed; sorts and processes mail and compiles information for the completion of miscellaneous projects and reports. Disseminates information both in-house and outside, as appropriate.

SCHEDULING: The Health Care Customer Support Administrative Assistant is cross trained for Scheduler and Receptionist roles/responsibilities as described in the job descriptions for those positions. Cross trained at Children Youth and Family Services, Community Support and Rehabilitation, and Northshire locations to provide coverage as requested.

RECORD KEEPING: The Health Care Customer Support Administrative Assistant maintains the daily attendance and building occupancy sheet for staff as appropriate. Verifies client Medicaid authorizations. Collects fees and enters payments into the electronic health record. Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record. Completes pre-service audits.

MISCELLANEOUS: The Health Care Customer Support Administrative Assistant responds to emergency situations and helps maintain safety for our clients and staff. Helps maintain the electronic bulletin board and music system. Helps maintain mail courier duties, as necessary. Works closely with the Office Manager and Front Office Supervisor in resolving issues and initiating new procedures.

Compensation details: 17.65-17.65 Hourly Wage

PI193d47a1aa1a-29952-33984103