Contract Coordinator - Hybrid Evansville, IN / Paducah , KY

ESSENTIAL JOB FUNCTIONS:

• Professionally interact with internal and external customers including Sales, Provisioning, Activations, Field Operations, and MetroNet's Customers
• Customer contract order receipt and review for accuracy
• Efficiently manage order clarifications allowing order flow through to relevant ordering systems
• Responsible for order acceptance including initial contact with MetroNet's customers for items such as contract order validation and scheduling installation activities.
• Function as liaison between MetroNet's customer and required internal departments to ensure constant, effective service installation status as customer requires.
• Responsible for product invoicing including data entry and quality assurance.
• Maintain department Service Level Agreements ensuring a positive customer experience.
• Interface with the Metronet team to provide and obtain relevant information as required.
• Other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Highschool Diploma or GED Required
• Basic telecommunications experience preferred.
• Strong organizational skills required.
• Ability to work well independently and as part of a dynamic team environment required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with MS Office Suite
• Proven work experience in a similar role
• Excellent communication skills both verbal and written.
• Ability to adapt to change.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.

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