Fraud Detection Supervisor (Remote)

The Fraud Detection Supervisor is a key member of the Fraud Detection team, responsible for overseeing a group of 20+ individuals to ensure they meet performance goals and are successful in mitigating fraud. The ideal candidate will possess extensive knowledge of financial fraud schemes, banking systems/processes, have a proven track record of process improvement, and be a skilled leader and communicator. c

Team Management:

• Provide leadership and support to a team of 20+ associates involved in loan/savings onboarding and money movement transaction monitoring.
• Conduct performance review, provide ongoing coaching and development, and foster a positive and productive work environment.
• Recruit, interview, and onboard new team members.
• Address team members concerns and resolve performance issues.
• Delegate tasks effectively and ensure workloads are balanced.

Process Management:

• Ensure all loan and savings accounts are onboarded efficiently and accurately.
• Monitor workflows and identify areas for improvement.
• Develop and implement new processes and procedures to optimize efficiency and accuracy.
• Maintain accurate and detailed records of all loan and savings account activity.
• Analyze operational data and prepare reports for senior management.
• Manage procedures and job aids and provide updates when necessary.

System Expertise:

• Possess a strong understanding of loan and savings account processing systems.
• Train team members on system usage and troubleshoot any technical issues.
• Collaborate with IT to identify and implement system enhancements.

Support & Compliance:

• Provide support to the AVP Fraud Manager as needed.
• Ensure compliance with all relevant laws and regulations.
• Stay up-to-date on industry trends and best practices.
• Participate in special projects and initiatives as assigned.
• Make decisions on high dollar transactions when assessement is needed.

Customer Service:

• Maintain a positive and professional demeanor at all times.
• Handle customer escalations when needed involving fraud detection related matters.
• Resolve customer inquiries and complaints promptly and efficiently.
• Escalate complex issues to Management as needed.

• Minimum 4 years' experience in financial services with direct customer interaction.
• 3+ years of fraud operations and/or fraud investigative experience.
• Minimum 1 year of people managing and/or leadership experience.
• Excellent verbal and written communication skills.
• Experience working independently and with a team.
• Detail-oriented

Preferred:

• Bachelor's degree in business administration, finance, or a related field.
• 5+ years of banking and finance experience.
• Thorough understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud.
• Proven leadership and supervisory skills. Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team. Detail-oriented and highly organized.
• Commitment to providing exceptional customer service. Bi-Lingual