Corporate Membership Coordinator

Optica is recruiting for a Corporate Membership Coordinator. The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships applications, fulfilling corporate memberships renewals, and being the main point of contact for corporate members support. PRIMARY RESPONSIBILITIES: Processing new member applicationsOutreach to potential members via phone and email and maintain updates in CRM Coordinate with finance department and IT for new member onboarding Coordinate with marketing department for promotion of new members on social media Processing member renewalsOutreach to current members via phone and email and maintain updates in CRM Coordinate with finance department and IT for current member renewals Coordinate with marketing department for promotion of renewals on social media Complete termination process (with approval) Manage member supportTrack current corporate members’ usage of Optica’s resources and benefits Respond to corporate member inquiries in a timely fashion Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current Coordinate maintenance and updates for the Optica Industry website with support from the IT department EDUCATION AND EXPERIENCE: 4-year degree required 2-4 years work experience in a professional environment Prior membership experience is a plus Knowledge of customer service practices is a plus SKILLS AND ABILITIES: Excellent organizational, time management, and communications skills Ability to multi-task and work independently Self-motivated Software: Microsoft Office Suite, Google docs, Salesforce Ability to learn and navigate CRMs (Salesforce, NetForum) Fluent in English Located in the Dupont Circle neighborhood of Washington, DC, Optica offers a competitive salary and excellent benefits. Send resume and cover letter with salary requirements to resumes@optica.org.