Property Field Claims Adjuster (Richmond, VA)

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and tackle challenges big and small. Together, we change what's expected of insurance.
You'll investigate and maintain property claims. Determine liability, secures information, reviews coverages, arrange appraisals, and settles claims. You will report to the Property Field Claims manager. The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An adjuster who can work on lower complexity claims. You will work in the field and handling homeowner property field claims report to the Property Claim Manager. Looking to fill 1 opening, available location: Richmond, Virginia area. A company fleet vehicle is provided with the position. Preferred candidates will have Xactimate experience, and we're to candidates with mitigation/construction project management experience.

Position Compensation Range:

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identify complex issues and seeks assistance. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, makes appropriate decisions and closes file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Provide all parties with claim process and status; answers questions or redirect to other areas.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing.

Travel Requirements

• Travel in assigned territory.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. May require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move in different positions to accomplish tasks in different environments including tight and confined spaces.
• Adjust or move objects up to 50 pounds in all directions.

Working Conditions

• Outdoor elements such as precipitation and wind, and low/high temperatures.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
• Based on candidate qualifications we are open to hiring at the appropriate level

This is a flexible work arrangement where you will work from home, meaning you will not report regularly to an office, and will work in the field meeting customers in the territory. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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