VTC Technician IV

VTC schedulers/technicians (additional Admin and Logistical duties) require excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software and network connections. VTC schedulers/technicians must have expertise in scheduling VTC sessions in VTC bridges, as well as hands-on experience with debugging the interoperation of VTC bridges and end points.

Typical duties include:

• 9am thru 6pm work week schedule (Monday thru Friday, Weekly)
• On call for any additional requirements based on Clients request for after hours and weekend work schedule.
• Review VTC user request, schedule and manage VTC sessions.
• Provide pre-conference testing and setup for video teleconferences and/or meetings.
• Ensure full interoperability and a seamless connection between all internal and external systems to include, but not limited to, DISN Video Services - Global (DVS-G), NIPRNET, SIPRNET, and JWICS.
• Installing, configuring, and maintaining VTC endpoints
• Installing and configuring VTC application and system software and upgrades
• Analyze, test, modify and manage VTC infrastructure, such as MCUs and gatekeepers.
• Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Troubleshooting and repairing hardware and network connectivity issues.
• Logistical knowledge and experience. Removing old equipment and performing data migration to new machines. Closing out of proper documentations for accountability and turn-in
• Provide technical support and training to end-users.
• Administrative Processing - For Specific DV Events
• Logistical Processing- For Specific Conference / Ceremony Events

Requirements:

• 2 thru 4 years of experience supporting and operating Virtual Teleconferencing Communication (VTC) Ability and capability to trouble shoot simple to complex VTC hardware and equipment.
• Have a current understanding of military and US Gov't personnel and organization.
• Current US Passport, ability to travel to South Americas to support the mission. (Travel time is approximately 5% -15% yearly in a given work week)
• Consistently maintain and sustain a neat, clean orderly appearance daily and during all work performed.
• Ability to effectively communicate and articulate in short concise and to the point dialogue.
• TCs in Government environment, as well as troubleshooting and fixing VTC hardware and software (e.g., Cisco, Polycom).
• SECRET Security clearance (at least Interim) required to start, with the ability to obtain a TS/SCI (LVL5) within 6-9 months of employment start date.
• DoD 8570 IAT Lvl I certification (e.g. Security+ CE, etc.) within 3 months after start date.
• Able to lift 40lbs, no physical limitations

Educational Requirements:

• An Associate Degree from an accredited college.
• Additional experience will be greatly considered in lieu of formal education on a case-by-case basis.

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.