Snack Bar Attendant (Seasonal)

Snack Bar Attendant

Reports To: Snack Bar Lead

Job Description: To deliver first-class, personalized service and hospitality to create an exceptional and memorable experience for members and guests. Snack Bar Attendants perform cooking and serving duties while interacting with members and co-workers in a positive, friendly and efficient manner.

General Requirements:

• Complies with Oak Hill Country Club's Acorns of Excellence.
• Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional attention to detail.
• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Able to consistently perform tasks with little direct supervision.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
• Must have a reliable form of transportation to and from work.

Duties & Responsibilities:

• Exceptional customer service skills.
• Always follows Oak Hill's Food & Beverage standards and steps of service.
• Before and after shift; sets/breaks down stations, cleans equipment and stores in appropriate space, cleans and organizes stations and storage areas.
• Studies and becomes and expert of the Snack Bar menu.
• Ensures all spaces in both the front and back of house are clean and presentable before, during and after service.
• Addresses members and guest by name and provides personalized service.
• Provides a warm and friendly greeting and sincere farewell.
• Provides suggestions, assists with dietary requests and upsells to every guest.
• Provides prompt, courteous and friendly service while not being obtrusive.
• Responds to requests in a courteous and friendly manner while always trying to anticipate needs and wants.
• Can own and independently resolve problems/complaints.
• Cooking Responsibilities:
  • Prepares sandwiches, burgers, hot dogs, wraps and all other Snack Bar menu items in a safe, efficient and timely manner.
  • Ensures food is to Oak Hill quality and unsoiled.
  • Carefully follows standard recipes when preparing items.
  • Adheres to state and local health and safety regulations.
  • Consistently uses safe and sanitary food handling practices including those related to personal hygiene.
  • Notifies Snack Bar Runners and Management of expected shortages to ensure food and supply par-levels are maintained.
  • Ensures that work area and equipment are clean and sanitary.
  • Covers, dates and neatly stores reusable leftover products.
  • Makes recommendations for maintenance, repair and upkeep of cooking equipment.
• Beverage Responsibilities:
  • Follow's the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated.
  • Ensure that all laws applicable to beverage operations are consistently followed.
  • Understanding of all alcoholic and non-alcoholic beverages.
  • Able to prepare and service mixed and craft cocktails.
  • Maintain cleanliness and sanitation of beverage area, glassware and equipment.
  • Maintain an adequate supply of liquors, wines, beer and other beverages with effective inventory management system.
• Point of Sale Responsibilities:
  • Comprehensive understanding of POS (Northstar) system.
  • Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
  • Handles all cash and member charges as outlines in Oak Hill's standard operating procedures.
  • Ensures that correct member account numbers and names are used for billing.
  • Excellent oral communication and listening skills.
  • High standards of safety and cleanliness.
  • Participates in required meetings and training sessions.
  • Performs other appropriate duties as assigned by management.

Job Qualifications & Requirements: A Snack Bar Attendant must have the ability to promote Oak Hill's dining services and have practical knowledge of food and beverage. Knowledge of social customs and etiquette is essential along with creativity, imagination and initiative. The individual must be detail-oriented and have a strong ability to multi-task and work under pressure. A Snack Bar Attendant must be able to work with all types of personalities in a diplomatic and pleasant manner while always maintaining a professional presence.

Education: High school or equivalent education required.

Experience: Minimum of one-year customer service, restaurant and/or culinary experience required. Country club experience strongly preferred.

Licenses & Certificates:

• Ability to obtain and/or maintain any government required licenses, certificates or permits.
• TIPS or FAIR or related alcohol service certification is required.