Patient Outreach Services Specialist

About Us

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

Triage is temporary.  Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options include medical, dental and vision, 401K and PTO
• Work Life Balance – Regular Weekday Clinic Hours
• Supportive interdisciplinary team

About the Patient Outreach Services Role

Upperline Health is seeking an energetic, compassionate and driven Patient Outreach Specialist to work remote and be responsible for new patient acquisition and existing patient re-engagement. The role is critical to drive the growth of the organization and meet our commitments to our customers and partners. The most important responsibility is to pull patients back into our multidisciplinary care-net who have fallen through the cracks. The role focuses on reaching out to new and existing patients to explain services, address a variety of inquiries, gather feedback, and schedule appointments to facilitate high quality care.

Patient Outreach Specialist Responsibilities:

• Place patients in exam rooms, ensuring that they are ready and comfortable for their appointment with the physician.
• Complete exam intake, including but not limited to, reviewing the patient's medical history, social history, surgical history, and the history of present illness.
• Ensure accurate charting for the physician.
• Provide patient care under the direction of a podiatric physician including taking and developing x-rays and assisting in the exam room as required.
• Perform daily administrative tasks such as stocking all exam rooms and disposing of exam room trash.
• Responsible for cleaning and sterilizing exam and x-ray rooms both after each patient visit and at the end of each day.
• Sterilize instruments daily.
• Satisfy and document appropriately required MIPS quality measures.

Patient Outreach Specialist Qualifications;

Required:

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Microsoft Outlook, Word, Excel, etc.
• A passion for working with others to create an unmatched patient experiences
• A problem-solving orientation and a flexible and positive attitude
• US work authorization

Preferred:

• Sales background
• Soft-phone experience

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

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