Director - Digital Product Strategic Partnerships

DescriptionYou Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex. Create the World's Best Digital Colleague ExperienceThe Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization.  At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management.Role DescriptionThe Director, Strategic Partnerships will report into the Vice President Head of Product Digital Workplace.  The role will manage stakeholder engagements, Customer Advisory Boards, and overall partnerships with Business lines.  You will play a meaningful role in supporting the Digital Workplace organization by contributing to overall technology and business planning.  The insights gained by the Strategic Partnerships team will inform product roadmaps so that business priorities are aligned with product development.  The role will be responsible for product promotion within the business, partnering with Technology Communications to determine most effective channels and continually measure impact of product releases, usage, and changes.Key Responsibilities Represent Digital Workplace as single point of contact/escalation for major business linesGather requirements and input from business partners to inform/influence product roadmapsProactively communicate critical information on upcoming product releasesProvide input to customer sentiment and overall customer satisfactionBe the 'go to' partner and lead efforts to progress key initiativesCollaborate with key Product and Engineering leaders and other partner teams to drive critical initiatives, and define clear goals and success criteriaCommunicate business priorities and goals to the Digital Workplace product teams in effort to align roadmaps across organizations Provide input into the determination of key product strategies and long-term goalsCollaborate with senior leaders to develop educational strategy across stakeholder groups to ensure effective collaboration and decision-makingCollaborate with senior leaders and across the Product organization to recommend improvements to portfolios that are highly complex or have broad impact to the organizationCollaborates with Technology Communications to plan and define the approach to communicationsLead diverse, inclusive, and geographically dispersed teams, inspiring employee engagement, retention, progression, and performance management Identify opportunities to drive a culture of design thinking, continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeysCreate and deliver executive-level and stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate agile decision makingDesired Skills      7-10 years product management      5-7 years stakeholder management      Ability to translate business requirements to product deliverables      Ability to lead large customer forums      Strong knowledge of Agile methodologies      Strong verbal & written communication      Working knowledge of NPS, customer satisfaction methodologies      Ability to handle difficult conversations and manage “customer-facing” engagementsQualificationsSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:  to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Field: TechnologySchedule: Full-time