Principal Product Manager - Azure Support Tooling Strategy

Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you passionate about driving customer success, product improvements, and exceeding customer expectations while advancing Microsoft Azure's capabilities to support some of the largest global companies and brands?Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. If you are interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft''s core businesses, then look no further than the Azure Customer Experience (CXP) Team! The Azure CXP team is the product and platform engineering, service delivery, onboarding, and customer success unit in Azure engineering, responsible for deploying and managing customers’ mission-critical workloads; providing complete customer care through in-product experiences and platforms and strategic customer support delivery; identifying product opportunities and gaps and then driving innovations and improvements into the product.Our customers experience Azure as a unified platform and as a result, their experiences throughout their service development lifecycle are defined by the consistency and support of the platform. At Microsoft, we are deeply committed to our customers and Azure CXP Support is charged with leading a world-class customer experience. One key area that allows us to consistently deliver a world-class Azure experience is through the development and optimization of industry leading support tools and products. We are looking to hire a leader, as Principal Product Manager - Azure Support Tooling Strategy, who will be responsible for scaling and transforming Azure’s support tooling and products that are the backbone of delivering world-class experiences for some of our largest customers. To accelerate this effort, this leader will form a tight partnership with a range of senior stakeholders across Azure Product Engineering teams, Customer Support and Success, Finance, Offerings, Marketing and more.This role is flexible in that you can work up to 50% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Required/Minimum QualificationsBachelor’s Degree and 8+ years experience in product/service/project/program management or software development OR equivalent experience.5+ years of business leadership experienceBackground in business process design5+ years of experience working across organizations and roles to drive a product strategy from concept to launch.Additional or Preferred QualificationsBachelor's Degree AND 10+ years experience in product/service/project/program management or software developmento OR equivalent experienceProven combination of demonstrated business acumen, deep technical knowledge, and excellent communication and storytelling skills that have allowed you to solve difficult problems and drive clarity for stakeholders in ambiguous settings.Proficient in using Agile tools and methodologies and solid product management mindset and 5+ years experience working with Azure or other cloud platforms and services.Demonstrated track record of establishing goals and exceeding them, including taking responsibility and holding others accountable for actions, decisions, and goals.Ability to write clear and concise business/technical/product requirement documents.Passion and experience in solving complex and ambiguous problems.Solid communication, presentation, and storytelling skills, with the ability to articulate complex technical and business concepts to diverse audiences.Product Management IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.In this role you will:Define and communicate the product vision, strategy, requirements, and roadmap for Azure support products and tools that enable us to deliver a word class experience to Azure’s largest customers.Manage backlog of products and tools while regularly keeping stakeholders apprised of their status and working to unblock any roadblocks faced.Collaborate with engineering, UX, Project Managers, and other cross-functional roles to define, prioritize, and deliver product features and enhancements that meet the expectations of your users and enable business objectives.Conduct market research, interviews, and competitive analysis to identify needs, pain points, and opportunities.Develop and execute launch plans, including positioning, engagement KPIs, training and readiness, and post-launch activities.Measure and evaluate the performance, adoption, and feedback of products and tools, and iterate based on data and insights.Accelerate the adoption and scale of products and tools with support delivery teams.Build and maintain relationships with stakeholders, including engineering, UX, PMs, support delivery organizations, and more.You are a great fit if you:Obsess over customers and focus on solving their critical problems in a scalable and repeatable manner through transformative and impactful products and tools. In this case your customers are internal engineers who directly support some of Microsoft Azure’s largest customers.Have experience leading teams through rapid growth, evolving customer needs, and navigating complex industry dynamics. Consistently striving to learn new skills and technologies in a fast-paced environment and can adapt quickly through experimentation and willingness to fail fast and iterate.Self-starter with the aptitude to learn & walk in the shoes of our customers.Self-motivated, confident working at a senior level.Effective communication skills with the ability to build partnerships - across a complex stakeholder network.Lead with diplomacy.Great at storytelling.OtherEmbody our culture and valuesEmployment typeFull-TimeWork siteUp to 50% work from homeRole typeIndividual ContributorDisciplineProduct ManagementProfessionProduct Management