Experience Lead - Journey Management

OverviewState Farm’s Experience Design (XD) Center of Excellence is seeking an Experience Led to join our team and elevate the practice of Experience Design (XD) across the Enterprise. As a member of our team, you will play a crucial role in advancing the Journey Management practice. Are you ready to make a significant impact on the user experience landscape? We are seeking a dynamic and experienced UX Experience Lead to join our team and lead the charge in leveraging journey maps as a valuable data input and a tool for enhancing user experiences. As an Experience Lead, you will play a pivotal role in coaching and guiding our team on the effective utilization of journey maps to generate innovative ideas that align with our goals and take our user experiences to new heights.We are not just offering a job but a meaningful career! Come join our passionate team!As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!Grow Your Skills, Grow Your PotentialResponsibilitiesLead and inspire a team of talented UX designers, coaching and guiding them on the effective utilization of journey maps as a valuable data input and a tool for enhancing user experiences.Collaborate closely with cross-functional teams, to identify needs, define opportunities, and generate innovative ideas that align with the team's goals.Proactively champion the use of journey maps as a powerful tool to uncover user pain points, map out user flows, and identify opportunities for improvement.Drive the creation of impactful and actionable insights derived from journey maps, using them to inform and guide the design process.Foster a culture of collaboration and ideation, facilitating workshops and brainstorming sessions to generate innovative ideas that are grounded in user needs and desires.Continuously evaluate and refine our journey mapping process, ensuring its alignment with industry best practices and emerging trends.Stay at the forefront of UX research and design methodologies, sharing knowledge and insights with the team to foster a culture of continuous improvement.Qualifications5+ years of applicable work experience in a User Experience (UX) team with a specific focus on Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.Strong people leadership skills and user experience sensibilitiesAbility to coach teams through the adoption, scaling, and maturity of the practice of journey management.Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.Be able to be hands on in the creation of experience design artifacts, journey maps, conceptual designs, process, and strategy.Experience leading large enterprise-wide customer experience journeys in an agile environment.A portfolio will be required for candidates who advance to the interview phaseREMOTE: Qualified candidates residing more than 50 miles from a hub location listed below may be considered for 100% remote work arrangements based on where a candidate currently resides or is currently located.HYBRID: Qualified candidates residing within 50 miles radius of a hub loaction listed below will be classified as a Hybrid employee. In a hybrid work arrangement, you will be able to work remotely most of the time with in-office expectations of 1 per quarter. This could consist of a multiday event per quarter depending on your leader and business need. Any business travel assoiciated with your in office expectation would be at your own expense. Your manager will share additional details with you regarding your departments approach and what it means for you. HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, ILFor Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories. For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For Colorado & Washington State candidates: Potential Salary Range: $125950 -169125 | Bonus potential up to 18%For CA, NYC and CT candidates: Potential Salary Range: $143,125-192,187 | Bonus potential up to 18%For Hawaii candidates: Potential Salary Range: $114500 - $153,750 | Bonus potential up to 18%Application deadline is expected to close on 03/01/2024. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click "Apply" on the job listing page on the State Farm career site.Competitive Benefits including:• 401k Plan• Health Insurance• Dental/Vision plans• Life Insurance• Paid Time Off• Annual Merit Increases• Tuition Reimbursement• Health Initiatives• For more details visit our benefits summary pageJob type: FULL TIMECategories: Technology and UX