Product Experience Designer

OverviewWe are not just offering a job but a meaningful career! Come join our passionate team!As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!OFFICE LOCATION:Richardson, TX, Bloomington, IL, Tempe, AZ, Dunwoody, GA**Hybrid Work Environment:  Selected applicants should plan to spend time working from home and some time working in the office as part of our flexible work environment. ***Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. *ResponsibilitiesWe are looking for a dynamic and creative Product Experience Designer to join our team where we focus on creating and innovating on shopping and quoting experiences for State Farm shoppers and customers. The ideal candidate is passionate about customer obsession and a fearless self-starter, with high organization and planning skills, and the ability to lead work through a strategic lens.Key Responsibilities:Collaborates with product, business teams, and architecture to uncover and understand customer pain points and define opportunities through usability and empathy studies, supporting early product definition and improving the overall experience.Creates process and user flows, conceptual diagrams, journey maps, wireframes, and low to high fidelity prototypes to effectively communicate high level design strategies and detailed interaction behaviors.Leverages established digital experience design and architecture standards, style guides and pattern libraries to create consistent user experiences, and files deviation exception requests, as necessary.Advocates for prioritization of design-centered product enhancements grounded in research, analysis, design thinking and service design methodologies.Partners with technology colleagues in creating high fidelity design assets for acceptance, development, and delivery to market.Understands and influences the end-to-end product experience and architecture by integrating multiple viewpoints from research and customer and business opportunities.Proactively identifies product design problems and guides product designers in the creation of high-quality deliverables.Coordinates the work of product designers, acts as the primary point of contact for stakeholders (research, product teams, business partners), and keeps XD leadership informed of progress, issues, or other aspects of the work.Leverages broad scope and depth of knowledge in multiple products and industry tools to drive solutions that meet user needs on multiple, varied work efforts.Facilitates User Centered Design, Design Thinking and/or Service Design workshops, and assists with mapping service ecosystems and customer journeys.Leverages broad scope and depth of knowledge in multiple products and industry tools and the user design discipline, demonstrated by delivering solutions that meet user needs on multiple, varied work efforts.Presents design decisions in an effective, cohesive manner that enables others to follow the thought process and understand how the design addresses pain points leading to a better experience.Consistently provides effective, timely verbal and written communication, tailored to the audience, and demonstrates a high degree of comfort and proficiency presenting in small and large group settings.QualificationsWe Are Seeking Candidates WithMinimum Qualifications:Bachelor’s Degree or the equivalent combination of education, training and experience.5+ years experience in user experience design to include information architecture, strategy, interaction design, design thinking, story telling and user research.Expert in Figma, and familiarity with Mural and other industry standard applications.Passionate in interaction design, visual design and design thinking, with experience in prototyping and user research.Must have strong portfolioStrong in UX Architecture and StrategyInteraction DesignUser-centered- design approachUnderstanding Design processFor Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.For Colorado candidates:Salary Range: $104,500 - $174,900For NYC and CT candidates:Potential salary range: $118,750 - $198,750Competitive Benefits including:401k PlanHealth InsuranceDental/Vision plansLife InsurancePaid Time OffAnnual Merit IncreasesTuition ReimbursementHealth InitiativesFor more details visit our benefits summary page!SFARM#LI-Remote