Professional Services Delivery Manager

Company DescriptionBecome part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and countingWe are Intelerad. Join us if you care to make a difference in healthcare.Job DescriptionJob Summary: The Delivery Manager (Professional Services) is responsible for delivering a portfolio of implementation projects and services to Intelerad’s new and existing clients. You will lead a team of project management professionals to initiate, plan, execute and implement client projects, with timeliness, quality, and customer satisfaction being key outcomes. You will be responsible for setting and meeting portfolio forecasts on monthly, quarterly, and annual bases, and managing the portfolio to deliver to those forecasts. You will provide the first level of escalation / primary point of customer governance and escalation communication. You will identify and lead initiatives for improving upon the PMO methodology, practices and standards. Additionally, you will be accountable to motivate, inspire, and coach a high-performing team of full-time team members and on-demand talent, ensuring a good balance between goal achievement, continuous improvement, and employee engagement. Purpose The Delivery Manager will be responsible to: Lead teams of Project professionals managing quality software implementation delivery for a portfolio of Intelerad’s products and solutions to planned timelines and budget, primarily go-live milestones, ARR forecast, revenue recognition and realization. Provide customer-facing leadership presence, owning PS customer governance and relationship management during PS implementation phase(s), in collaboration with Sales AE and/or CSM. Be a cross-functional leader to continuously improve how we work together as a company and within PS. Take a collegial approach to leading projects for change to improve productivity, efficiency and quality. Driving innovation in project definition and delivery models to accelerate the time to deliver and revenue recognition while sustaining and increasing project quality and customer satisfaction. Major Accountabilities Establish, clarify, and maintain priorities for all projects and internal communication to all stakeholders. Allocate and balance workload across the team to achieve business objectives for customer satisfaction, utilization, and revenue recognition. ​​Make sure all Intelerad functions are aware of project status and risks both to the customer and to us. Escalate appropriately on both sides. Keep the portfolio dashboard up to date. Work collegially within PS and cross-functionally to resolve issues. Clarify and utilize clear escalation paths for all project blockers. Ensure PMs perform effective project turnover and initiation, and establish effective customer executive governance. Represent PS in executive governance communication. Ensure PMs follow PMO standards for planning, execution and communication, including schedule and manage cross-functional stage gates. Influence Customers to follow a path that will be successful for them and that Intelerad can effectively support. This includes following best practices, adhering to stage gates, following SRE standards and processes. Provide subject matter expertise to project teams and clients, serving as technical escalation point for team members and interdepartmental consultant on technical issues and risk mitigation. Steward project managers’ accountability for delivering business forecasts and goals through rigorous planning, execution, issue management, and risk mitigation. Ensure projects are hitting their financial targets (ensuring contracted resources are billing to potential, minimize off-contract work, minimize concessions) Drive down project costs and timelines, increase margin and quality. Look for opportunities to leverage existing accelerators and new accelerators to be created. Lead team proficiency and productivity through tool and documentation standardization, standards adherence, and technical training programs EnsureTLs, PM’s track and analyze project utilization to maximize billable hours  Provide guidance and participate in internal and external audits. Consult with Sales and CSM on best practices for project scoping to maximize project revenue Lead PMO growth and continuous improvement initiatives, as assigned Represent PMO to Acquisition Integration, as assigned Foster professional growth and development of all direct team members. Perform the above tasks at scale; delegate appropriately to TL’s, PM's and PS’'s to effectively cover assigned portfolio. Maintain target billable utilization.QualificationsEmployment Prerequisites Bachelor’s Degree in Engineering, Computer Science, Information Systems, or other related field or equivalent work experience. Ten years + of project management experience in delivery of IT. Two years + in managing client delivery project portfolios and teams; or equivalent experience Deep understanding of Project Management concepts (e.g., demand management, prioritization, approval processes, reporting, issue/risk resolution, dependency identification, cost and revenue, scheduling, resource management, change management, capacity planning) Strong experience in revenue delivery forecasting and cost tracking Advanced knowledge of multiple project management tools and methods Trusted and effective communicator PMP certification is an asset Experience with ARR activation is preferred, but not required Experience managing resources across different geographies is preferred, but not requiredAdditional InformationAll your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: Information Technology