Insurance Customer Service Rep

Join Rob Novak Agency Inc, a reputable insurance agency located in Hayward, Wisconsin. We are dedicated to providing excellent customer service and building strong relationships with our clients. As an Insurance Customer Service Representative, you will be an integral part of our team, aiding in providing personalized insurance solutions and assisting clients with their inquiries.

In this role, you will have the opportunity to make a difference in people's lives by helping them navigate their insurance needs. You will be responsible for answering incoming calls, responding to email inquiries, and providing exceptional support to our clients. Your role will involve explaining policy coverage, assisting with claims, and ensuring client satisfaction.

We are seeking a proactive and customer-oriented individual who has excellent communication skills and a passion for delivering top-notch service. Adaptability and attention to detail are essential as you will be working in a fast-paced environment with a variety of insurance products.

If you are a team player who thrives in a positive and inviting work environment, we invite you to join Rob Novak Agency Inc. Apply now and become a valued member of our customer service team!

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Evenings Off

- Provide exceptional customer service by answering incoming calls and responding to email inquiries.

- Explain policy coverage to clients and assist them with claims when necessary.

- Ensure client satisfaction by addressing their concerns and resolving any issues that may arise.

- Maintain accurate client records and update policy information as required.

- Collaborate with insurance agents to provide personalized insurance solutions to clients.

- Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.

- Excellent customer service skills and a genuine desire to assist others.

- Detail-oriented and organized, with the ability to multitask and prioritize effectively.

- Proficient computer skills, with the ability to navigate multiple systems and programs simultaneously.

- Previous experience in customer service or a related field is preferred, but not required.

- A positive and inviting attitude, with the ability to work well in a team-oriented environment.