Front Desk Representative

Lutsen Sea Villas

Work here. Play here.

Join the award-winning team at Odyssey Resorts! In addition to delivering exceptional service, we have a ton of fun here.

We have programs unique to Odyssey Resorts that will help to make your career with us a lasting one. Here are just a few:

• Dedicated, purposeful leadership that embraces the Hospitality from the HEART and Odyssey Values culture.
• Generous employee referral program (receive up to $1,200 for each friend that you refer and joins our team!).
• Top-of-the-line employee assistance program. We know that life happens.
• Odyssey Leadership Development Programs
• Employee newsletter. We are one big family, and we care about what’s going on.
• Management retreats
• Awesome benefits such as health insurance, dental insurance, vacation time, resort discounts, 401K, and more (for eligible employees).
• Regular interactive performance reviews. We know that feedback matters.
• Top 200 Workplace Minnesota 2022 & 2023!

Guided by our Values and the HEART philosophy: We will, each day, brighten the lives of our Guests and enrich the lives of our Employees.

FLSA Status: Non-Exempt

Department: Front Desk

Reports To: Front Desk Manager and Front Desk Supervisor

PURPOSE

The Front Desk Representative serves as the face of the resort and welcomes and communicates with guests in a warm and friendly manner.

EDUCATION, EXPERIENCE

High school diploma or general education degree (GED) preferred; no prior experience and/or training required.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Check in and check out guests in an efficient, warm and friendly manner.
• Register guests into the computer; verify reservation, address, credit information, etc.
• Drive revenue by selling rooms.
• Serve as guest concierge: Answer inquiries regarding resort area and services; arrange for guest transportation, collect and distribute messages for guests; secure patrons valuables in safe; assist with guest requests; address guest issues, etc.
• Billing: Accurately prepares bills; collects payment; assist in solving billing discrepancies; maintain records; sell, schedule and bill for guest service activities, etc.
• Assist in Gift Shop operations.
• Coordinate interdepartmental communications.
• Maintain the overall cleanliness of Front Desk area.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Upholds Odyssey Values and the principles of HEART.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to speak, read, write and understand English.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).
• Ability to prepare general reports and correspondence.
• Ability to effectively present information and respond to customers.
• Ability to calculate figures and amounts such as discounts.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, talk, hear, and use hands. The employee is frequently required to walk. The employee will seldom be required to sit, reach, climb, stoop and kneel. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision requirements required by this job include close and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee will frequently be exposed to general office environment conditions. The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.